For questions about your water/sewer bill, to make name changes, or establish or discontinue service please e-mail us at customerservice@joliet.gov or call:

Customer Service
Phone: (815) 724-3820
Hours: Monday – Friday
8:00 a.m. – 4:30 p.m.
150 West Jefferson Street
Joliet, IL 60432

For Maintenance Questions call:

City of Joliet Dept. of Public Utilities
150 W. Jefferson Street, 2nd Floor, South Wing
Joliet, IL 60432 
Phone: (815) 724-4230
Hours: Monday – Friday
8:00 a.m. – 4:30 p.m.

For after hours emergencies please call: (815) 724-4220

How to Report a Water Main Break

Whether you see a water main break, damaged fire hydrant or any other problem with the City of Joliet water system, please let us know.

To report any problems or damage contact the Department of Public Utilities at (815) 724-4220. This line is answered 24 hours a day. If an operator is not available, please leave a detailed phone message.