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Welcome to the City of Joliet’s Online Service Request system. You can use this tool to ask for City Hall related information or report non-emergency concerns such as overgrown grass violations, street light outages, potholes and more.  Please be advised that all lodged service requests must be within the incorporated Joliet City limits in order for us to process and review your request.

All concerns and complaints submitted are reviewed by the Information Services personnel and forwarded to the appropriate City Department for response. Any concerns or complaints submitted after normal business hours will be processed the following business day. Please make note of your Service Request number for follow up purposes at the time you submit your request, or be able to provide the address location of the concern in order for us to be able to look it up.  To follow up with your Service Request, contact the City Hall - Information Desk at 815-724-4000.  City Hall hours of operation are: Monday through Friday, 8 a.m. to 4:30 p.m. (except on observed holidays).

All City Hall Inspectors and employees have 15 business days (Monday - Friday) to review your initial request.  Resolution timelines will be determined during this initial review process.  Please be advised that some resolution and review timelines may take longer due to the complexity/nature of the request or multi-departmental involvement.  For best results when submitting a service request please provide contact information so that City may contact you if further information is needed to process your submitted service request.   However, users do have the option of remaining anonymous at the time of submittal by checking the appropriate box on the service request form before final submission.  Please be prepared to provide the exact location of the property address that is a concern, and only one address location per service request is permitted.  If you are unsure of the address location please contact the City Hall Information Desk Staff for address location assistance during normal business hours at 815-724-4000.    

PLEASE NOTE OUR ONLINE SERVICE REQUEST SYSTEM IS NOT MONITORED 24-HOURS A DAY, ON WEEKENDS OR HOLIDAYS. IF YOUR CONCERN REQUIRES EMERGENCY POLICE OR FIRE DEPARTMENT ASSISTANCE, DIAL 9-1-1.  If immediate non-emergency Police or Fire assistance is needed during business/non-business hours, call the Joliet Police Departments non-emergency number at 815-726-2491.  For water or sewer emergencies dial our 24-hour Public Utilities Emergency line at (815)724-4220.


Note:  Once a Service Request has been submitted to the City of Joliet it cannot be deleted.  Service Requests are considered public documents, and can be accessed and requested by the general public by submitting a Freedom of Information Act (FOIA) form.  The online FOIA request portal can be accessed by clicking here.   


Abandoned vehicles in street
Non-Emergency Police (815) 726-2491
Cars, boats, trailers, commercial vehicles, semi-cabs, or campers parked on yard or residential property  Zoning (815) 724-4005
City parkway tree(s) issue
Forestry (815) 724-4005
 Discrimination Incident Non-Emergency Police (815) 726-2491 
Neighborhood Services Division
(815) 724-4106
Landlord Code Violations Neighborhood Services Division (815) 724-4005
Noise complaints
Non-Emergency Police
(815) 726-2491
Potholes Roadways (815) 724-4000
Sewer back up, catch basin, or sink hole issues  Public Utilities
24 Hour Emergency Public Utilities Department Hotline
(815) 724-4220
Street light outage
Public Works (815) 724-4200
Tall grass/weeds (over 8 inches)
Neighborhood Services (815) 724-4005
Trash or junk in yard or alley
Neighborhood Services Division (815) 724-4005

Issues handled by outside agencies:
Animal running loose
 Joliet Township Animal Control
(815) 725-0333
Broken garbage / recycling bin
 Waste Management
(815) 280-7854
Dead animal in street or right of way  Waste Management  (815) 280-7854

Down power line / Power outages

ComEd street light outtages   


ComEd street light Outages


(800) 334-7661



Electronic & hazardous house hold item(s) disposal


 Will County Green

Waste Management At Your Door

(815) 727-8834

(800) 449-7587

Garbage/recycling/yard waste not picked up
Waste Management
(815) 280-7854
Gas leak
Nicor (888) 642-6748


Information and Link Disclaimer

The City of Joliet’s website and its contents are provided for convenience and informational purposes only.  The information provided within this website has been compiled from a variety of sources, and are subject to change without notice from the City of Joliet as a result of updates and/or corrections.  The City of Joliet makes no claims, representations, guarantees or warranties as to the quality, content or accuracy of the information, text, graphics, photos links or other information provided within its site.  It is the responsibility of the user to check for accuracy, completeness, currency and/or suitability of all information themselves.   In any case in which legal reliance on information is required, official record(s) of the City of Joliet should be consulted.

Please be advised that some of the links on this page and subsequent pages may lead to resources and agencies outside of the City of Joliet’s website domain.   The presence of these links should not be construed as an endorsement of its contents, viewpoints, policies, products or services, or as an indication of affiliation with the site owner(s) or publisher(s) by the City of Joliet.  Please be advised that once a user clicks onto a link that directs the user outside of the City of Joliet’s domain, users are then subject to all terms, conditions and privacy policies of that website.   


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