Frequently Asked Questions (FAQ)

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BUILDING AND INSPECTIONS DEPARTMENT

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
Who can I contact to verify if my home improvement project requires a permit?
OBTAINING A BUILDING PERMIT

Contact our Building and Inspections Department at 815-724-4070.
- A permit is needed for fences, pools, sheds and other residential projects. Visit our Residential Building Permits page for more information.
- To determine if your project address falls within Joliet City limits visit our Resource LookUp feature on our homepage.
My neighbor is doing a renovation project without a permit. Who can I report this to?

NO PERMITS POSTED

To report residential construction work without a permit, contact the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.

If the concern involves activity occurring after normal business hours and the situation appears unsafe, you may also contact the Joliet Non-Emergency Police line at 815-726-2491.
How can I obtain a copy of my plat of survey that is required for my home improvement project?
PLAT OF SURVEY

A plat of survey is required for all permits involving the installation, replacement, or addition of fences, decks, pools, patios (with or without a roof), driveways, driveway aprons, sidewalks, garages, pergolas, additions, and similar structures. This requirement also applies to replacing existing flatwork—such as driveways, aprons, or sidewalks—even when the dimensions and location remain the same.
If you’re having trouble locating your plat of survey, visit our Residential Building Permits page for more information.

If you’re unable to find your plat of survey, try the following options:
1. Closing papers from purchase of home
2. Check with your mortgage company or attorney may have a copy
3. Submit a Freedom of Information Act Request through our FOIA Request Portal to see if the city has a copy of this document
4. Try to call local surveying companies for possibility of a copy
If none of these options result in obtaining the required plat of survey for your project address, a new survey will be necessary.
For questions or additional guidance, contact the City of Joliet Building Department at 815-724-4070.
Where can I find information on Joliet's Roof Repair Policy and/or Siding Ordinances?
ROOF REPAIR POLICY & SIDING ORDINANCE

Visit our Building Code Information page to find information on both the City's Roof Repair Policy and Siding Ordinance.
- For further questions after reviewing this information contact our Building Inspections Department at 815-724-4070.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.

More FAQs

CITY HALL - CITIZEN SERVICES DESK

FAQs

How can I communicate with City Hall?
METHODS OF COMMUNICATION

City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- City Hall’s general information line is 815-724-4000 or by email at infodesk@joliet.gov. We have knowledgeable friendly staff to help answer your questions and direct your inquiries to appropriate departmental personnel during business hours, 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
CITY OF JOLIET - DIRECTORY

Police & Fire Emergency: 9-1-1
- Police and Fire Department Non-Emergency: 815-726-2491
- Police Records: 815-724-3100
- Joliet Fire Department Administration: 815-724-3500
City Hall General Information: 815-724-4000

Mayor's Office: 815-724-3700
- Liquor Commissioner's Office: 815-724-3710
City Manager's Office: 815-724-3730
- Bicentennial Park, Cultural Affairs & Events: 815-724-3761
- Communications & Digital Media Engagement: 815-724-4001
- Office of Emergency & Disaster Management: 815-724-3563
City Clerk's Office: 815-724-3780
- Business Services: 815-724-3905
- City Hall - Citizen Services Desk: 815-724-4000
  - Complaints Line: 815-724-4005
Community Development: 815-724-4040
- Building Inspections: 815-724-4070
- Neighborhood Services: 815-724-4090
  - Complaints Line: 815-724-4005
  - Rental Inspections: 815-724-4093
- Planning & Zoning: 815-724-4050 / 815-724-4055
Customer Service: 815-724-3820
- Automated Payment Line: 877-811-3799
- Real Estate Transfer Stamps: 815-724-3902
Economic Development: 815-724-4060

Human Resources: 815-724-4020

Legal: 815-724-3800
- Adjudication Hearings (Compliance & Parking Violations): 815-724-3794
Public Utilities 24-Hr. Utilities Line (Water & Sewer): 815-724-4220 - Select menu option 1
- Community Smart Message Alert
Public Works: 815-724-4200
- Forestry Division: 815-724-4046
- Roadway's Division: 815-724-3650
_______________________________________________________

Waste Management: 815-280-7854 or via Chat at www.wm.com
- Waste Management at Your Door: 800-449-7587
Will County Land Use Division: 815-727-8834
What is a Service Request?

SERVICE REQUEST
A service request is a way for residents to communicate, notify, and submit a non-emergency neighborhood or community concern to the city that may involve a possible code or ordinance violation, such as:
• Overgrown lots or lawns (8 inches or higher)
• Home improvement projects being completed without a permit
• Trash or junk in parkways, alleyways, or similar areas

Service requests can also be used for general City Hall questions or to request services the city provides, including:

• Parkway tree trimming
• Pothole repair
• Reporting street light outages

SUBMISSION GUIDELINES
Once a service request is submitted to the city:
• It cannot be deleted and becomes a public record subject to Freedom of Information laws. Visit our FOIA Request Portal for more information.
• It is automatically assigned to the appropriate department for review.
• Staff have 15 business days to conduct an initial investigation. Some requests may take longer depending on the complexity or whether multiple departments are involved.

For more information on service requests, visit our Report page or our Service Request page.
Do I have to give my name when I call City Hall to lodge a neighborhood complaint?

CONTACT INFORMATION GUIDELINES
Most callers may choose to remain anonymous when reporting an issue.
However, if you choose not to provide your contact information, the city may be unable to complete the service request if the details provided are insufficient.
REQUESTING A CITY SERVICE
When should I provide my contact information?
Contact information is required when requesting City services such as:
• Parkway tree trimming
• Filling a street pothole
• Sidewalk repair
• Reporting a streetlight outage
• Other City-provided maintenance or service needs
LANDLORD / TENANT CONTACT REQUIREMENTS
Tenant contact information is required when reporting interior rental property code issues.
Please note:
• The city does not intervene in civil landlord/tenant disputes.
• The city does not test for mold.

PUBLIC RECORD & FREEDOM OF INFORMATION (FOIA) REQUESTS
Once a service request is submitted through the app or web-based portal, it becomes a public record and cannot be deleted.
All service requests are public documents and may be accessed by submitting a Freedom of Information Act (FOIA) request through the City’s FOIA Portal.

A self-serve FOIA request computer station is available at City Hall during business hours:
Monday–Friday, 8 a.m. – 4:30 p.m. (excluding observed holidays).
Does every service request have a tracking number?
SERVICE REQUEST NUMBER

When calling the city to request a service or report a neighborhood complaint, you may ask the operator to provide the service request number so you can track the progress of your request.
- This number will also be generated when you submit a service request through our CitizenVUE app or online portal.
- To follow up on your request or neighborhood complaint, contact the City Hall - Citizen Services Desk at 815-724-4000.
For users using the CitizenVUE app, the app stores and manages your submitted service request numbers and details under the “My Requests” tab for easy reference when calling for follow-up.
What is the timeline that City Departments/Inspectors have to review my Service Request?

UPON SUBMISSION:

City departments and inspectors have up to 15 business days from the date the request is submitted to complete an initial investigation. All staff aim to deliver services within a reasonable timeframe; however, some requests may take longer depending on the season, weather conditions, multi-departmental involvement, or the nature of the concern.

To follow up on a service request, contact the City Hall – Citizen Services Desk at 815-724-4000. Please be prepared to provide the service request number and/or the address location when inquiring about the status of your request.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
What kinds of issues can I report through the cities online Service Request portal, CitizenVUE?

The online Service Request portal is designed for non‑emergency city service needs and requests. These are routine issues that do not require immediate police, fire, or utility department response.

You can report the following types of issues:

1. Property Maintenance & Code Violations

Examples:

• Tall grass or weeds (over 8" inches)
• Trash, junk, or debris in yards
• Graffiti
• Exterior housing or property maintenance concerns, including fencing, shed, and pool (stagnate water and pool safety) concerns
• Illegal exterior storage

2. Public Works Requests

Examples:

• Potholes
• Street‑light outages (City‑owned lights)
• Damaged or missing street signs
• Parkway tree trimming, dead parkway tree removal, stump grinding, and parkway tree replant requests
• Sidewalk issues (heaving, damage, tripping hazards)
• Blocked storm drains - surface debris

3. Neighborhood Concerns

Examples:

• Doing residential home improvement projects without a permit
• Dumpsters overflowing with debris

4. Zoning & Ordinance Issues

Examples:

• Illegal parking on grass
• RVs, trailers, or boats parked on private property *size restrictions apply
• Unpermitted home businesses
• Fence or shed setback concerns

5. Other Non‑Urgent City Services

Examples:

• Waste Management questions and concerns
• Questions or concerns about city property maintenance
• Issues needing follow‑up from Public Works or on code enforcement issues handled by Inspections, Zoning or Neighborhood Services

For more information on the City of Joliet’s online citizen engagement service request portal, CitizenVUE,
visit our I Want To Report... page or contact the City Hall - Citizen Services Desk at 815-724-4005 or email us at infodesk@joliet.gov to report your concern or to be transferred to the proper department to discuss your issue.
What types of issues should not be reported in a service request?

Our citizen engagement online portal is intended only for non‑emergency city service needs, such as property maintenance concerns, code violations, and routine Public Works requests. Examples include parkway tree trimming, potholes, or a city street‑light outage.

Some situations should NOT be reported through the online Service Request system because they require immediate Police or Fire Department response, or they must be handled by an agency outside of the City of Joliet.

Please be advised that our staff and departments at City Hall are not trained or equipped to handle Police, Fire or Public Utility department emergencies and/or concerns, these types of issues should be directly reported to these agencies when their assistance is needed and required.

Do NOT submit a Service Request for the following:

1. Emergencies — Dial 911
These require immediate police, fire, or medical response.

Examples:
• Smelling or suspecting a natural gas leak
• Downed power lines that are sparking or dangerous
• Active fire, medical emergency, or crime in progress

2. Utility Emergencies (call the utility provider directly)

Examples:
• ComEd outages or downed power lines — Call 800‑334‑6748, or dial 911 in an emergency
• AT&T or Comcast cables that are down or posing a hazard - Call AT&T or Comcast Repair Lines
• Nicor Gas leaks or suspected leaks — Call 888‑642‑6748, or dial 911 in an emergency

3. Police or Public Safety Matters
For emergency police or fire assistance, call 911.
For non‑emergency police or fire assistance, call 815‑726‑2491.

Examples:
• Suspicious activity
• Noise disturbances (loud music, continual dog barking)
• Ongoing traffic, speeding, or illegal parking issues
• Disturbances involving people or animals, including pets unleashed and running at large

4. After‑Hours Urgent Issues
Contact the 24‑Hour Public Utilities Emergency Hotline at 815‑724‑4220 (menu option 1) or dial 911 for police/fire emergencies.
For non‑emergency police/fire needs, call 815‑726‑2491.

Examples:
• Water main breaks
• Basement flooding or severe sewer backups

5. Issues Outside City Jurisdiction

Examples:
• State or County roadway concerns (I‑80, I‑55, Routes 30, 59, 6, 7, 52, 53, etc.)
• Issues on private property that are civil disputes, not code violations

If you are unsure and the situation does not require Police, Fire, or Public Utilities assistance, contact the City Hall - Citizen Services Desk at 815‑724‑4000 or email infodesk@joliet.gov so staff can direct your concern to the correct department.
Who can I contact at City Hall to report non-emergency neighborhood issues to, such as tall grass, trash, junk in yards, or other types of code violations?

To report issues such as tall grass, trash or junk in yards, or other non-emergency code violations, residents can contact the City of Joliet in the following ways:

By Phone
Call the City Hall – Citizen Services Desk at 815-724-4005
Available Monday through Friday, 8:00 a.m. – 4:30 p.m.

In Person
Visit City Hall at:
150 W. Jefferson Street, Joliet, IL 60432
Monday through Friday, 8:00 a.m. – 4:30 p.m.

Online
Submit a request using the VUEWorks: CitizenVUE app or online portal:
https://www.joliet.gov/our-city/i-want-to/report-3101

Police and Fire Concerns
For emergencies, dial 911.
For non-emergency police or fire assistance, contact 815-726-2491.

More FAQs

CITY MANAGER'S OFFICE

FAQs

How can I communicate with City Hall?
METHODS OF COMMUNICATION

City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- City Hall’s general information line is 815-724-4000 or by email at infodesk@joliet.gov. We have knowledgeable friendly staff to help answer your questions and direct your inquiries to appropriate departmental personnel during business hours, 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
CITY OF JOLIET - DIRECTORY

Police & Fire Emergency: 9-1-1
- Police and Fire Department Non-Emergency: 815-726-2491
- Police Records: 815-724-3100
- Joliet Fire Department Administration: 815-724-3500
City Hall General Information: 815-724-4000

Mayor's Office: 815-724-3700
- Liquor Commissioner's Office: 815-724-3710
City Manager's Office: 815-724-3730
- Bicentennial Park, Cultural Affairs & Events: 815-724-3761
- Communications & Digital Media Engagement: 815-724-4001
- Office of Emergency & Disaster Management: 815-724-3563
City Clerk's Office: 815-724-3780
- Business Services: 815-724-3905
- City Hall - Citizen Services Desk: 815-724-4000
  - Complaints Line: 815-724-4005
Community Development: 815-724-4040
- Building Inspections: 815-724-4070
- Neighborhood Services: 815-724-4090
  - Complaints Line: 815-724-4005
  - Rental Inspections: 815-724-4093
- Planning & Zoning: 815-724-4050 / 815-724-4055
Customer Service: 815-724-3820
- Automated Payment Line: 877-811-3799
- Real Estate Transfer Stamps: 815-724-3902
Economic Development: 815-724-4060

Human Resources: 815-724-4020

Legal: 815-724-3800
- Adjudication Hearings (Compliance & Parking Violations): 815-724-3794
Public Utilities 24-Hr. Utilities Line (Water & Sewer): 815-724-4220 - Select menu option 1
- Community Smart Message Alert
Public Works: 815-724-4200
- Forestry Division: 815-724-4046
- Roadway's Division: 815-724-3650
_______________________________________________________

Waste Management: 815-280-7854 or via Chat at www.wm.com
- Waste Management at Your Door: 800-449-7587
Will County Land Use Division: 815-727-8834
Where can I find information on community events and activities in Joliet?

FESTIVALS & EVENTS

Visit our Events and Arts, City Square and Billie Limacher Bicentennial Park & Theatre pages for current event information.

Visit Heritage Corridor Destinations and Visit Joliet pages for local and regional tourism information or call 800-926-2262.
How can I determine which Council District I live in and which Councilman or Councilwoman represents my area?
Residents can now easily determine who their Council person is along with districting information by inputting their address into the City's Resource LookUp feature located on the city's homepage. Residents can also obtain this information by contacting the City Hall - Citizen Services Desk at 815-724-4000 during business hours.

CITY COUNCIL - DIRECTORY

DISTRICTS 1-5
- Councilman Larry Hug - District 1 815-724-3746 / lhug@joliet.gov
- Councilman Pat Mudron - District 2 815-724-3749 / pmudron@joliet.gov
- Councilwoman Sherri Reardon - District 3 815-724-3720 / sreardon@joliet.gov
- Councilman Cesar Cardenas - District 4 815-724-3745 / C: 331-285-2068 / cardenas@joliet.gov
- Councilwoman Suzanna Ibarra - District 5 815-724-3742 / sibarra@joliet.gov
AT-LARGE
- Councilman Cesar Guerrero - At Large 815-724-3129 / cguerrero@joliet.gov
- Councilwoman Jan Hallums Quillman - At Large 815-724-3744 / jquillman@joliet.gov
- Councilman - Joe Clement - At Large 815-724-3747 / jclement@joliet.gov
COMMITTEES & COMMISSIONS

Visit our Joliet Committees and Commissions page for more information.

CITY COUNCIL MAPS

City Council maps are available in the Office of the City Clerk at 150 W Jefferson St, Joliet, IL 60432, Monday through Friday from 8:00 am to 4:30 pm, or by calling 815-724-3780.

WILL COUNTY ELECTED OFFICIALS

Visit the Will County Clerk's page to learn about local election and elected officials' information and more.

KENDALL COUNTY ELECTED OFFICIALS

Visit the Kendall County Clerk's page to learn about local election and elected officials' information and more.
As a resident how can I stay connected with the City of Joliet?
SOCIAL MEDIA

Residents can check out the following social media outlets designed to help keep our residents informed of what's going on in the City of Joliet:

1. FACEBOOK:

City of Joliet, Illinois, Government

Joliet Police Department

Joliet Fire Department
- Residents can like our Facebook pages for City information, job postings, news, downtown events and more.
2. TWITTER:

@TheCityofJoliet
- Follow us on Twitter for City Hall information and announcements, job postings, meeting, and media release notices and more.
3. SMART MESSAGE COMMUNITY ALERTS:
- Visit joliet.gov/smartmessage to sign up.
- Residents who sign up for Smart Message Community Alerts will receive alerts from the City of Joliet to your cell phone, work phone, e-mail, and more.
  - Example notifications include water main breaks, street closures, and changes in garbage pickup for your area.
IMPORTANT:
- None of the City of Joliet's social media outlets listed above should ever be used as a watch or warning system for potentially threatening weather-related events.
- The city encourages residents and businesses to proactively seek out weather-related information from official channels such as the National Weather Service (www.weather.gov) or their preferred local media outlet.
- It is a best practice to have a National Oceanic and Atmospheric Administration (NOAA) Weather Radio at your residence or place of business that broadcasts official Weather Service warnings, watches, forecasts and other hazard information 24 hours a day, 7 days a week.
OTHER MEDIA RESOURCES:
- Residents can also visit our city website Calendar and News sections for current meeting, city news and media release information.
- Pre-City Council meetings are held the first and third Monday of each month starting at 5:30 p.m., in Council Chambers located at 150 W. Jefferson St., Joliet, IL 60432, on the 2nd floor of City Hall.
- City Council meetings are held the first and third Tuesday of each month starting at 6:30 p.m. at the above location. Meeting dates are subject to change due to observed holidays.
- If you are unable to attend a meeting, the meetings are televised on our local access TV station JCTV Channel 6 for Comcast users, and Channel 99 for AT&T U-Verse users. Viewers can also watch televised meetings on via computer by visiting our Meeting Agenda, Minutes and Videos page.
- Visit our JCTV page for program information.
How can I find information on the City of Joliet's Community Emergency Response Team (CERT) classes?

If you are a Joliet resident 18 or older, you can join the Community Emergency Response Team (CERT) through the City’s Office of Emergency & Disaster Management. Volunteers help with community projects, neighbor education, disaster response, staffing information booths, and more. For details, visit www.joliet.gov/cert, call 815-724-3563, or email EmergencyManagement@joliet.gov.
Where can I find information on Emergency Preparedness?

Click here to take a look at information on how you and your family can be prepared for adverse events that could happen in our community.

John Lukancic
Office of Emergency & Disaster Management

E-mail: EmergencyManagement@joliet.gov
Phone: 815-724-3563

The City of Joliet is a StormReady community

More FAQs

CUSTOMER SERVICE

FAQs

How can I pay for my City of Joliet Parking ticket?
PAYMENT OPTIONS
- Online at joliet.gov/i-want-to/pay.
- By phone contacting Customer Service at 815-724-3820.
- By mailing both your ticket and payment to City of Joliet, Attn: City Collector, 150 W. Jefferson St., Joliet, IL 60432.
- In person at City Hall.
- Acceptable forms of payment: Cash, Visa, MC, Discover, Check, or Money Order.
- For further City of Joliet parking ticket questions contact Customer Service at 815-724-3820.
The City of Joliet does not accept payment for any type of moving violation ticket issued in any county. Check the issued ticket for method of acceptable payment and address location to pay by mail or in person for this type of ticket.

LOST PARKING TICKET
- If you have lost your parking ticket, contact Customer Service at 815-724-3820, during business hours.
- Callers should be ready to provide the license plate number to the vehicle that was ticketed in order for them to look it up.
HOURS OF OPERATION
- City Hall is open for walk in business 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. (mask or face covering based on personal preference or need). All other entrances will remain locked until further notice.
Who do I contact if I have a water billing question?
WATER BILLING QUESTIONS

For questions on how to start/stop water service or your bill please contact Customer Service at 815-724-3820, or by email at customerservice@joliet.gov.
- All visitors should access City Hall (mask or face coverings based on personal preference or need) through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
Contact our Customer Service general information line at 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
Who do I contact for water turn on/offs?

START OR STOP SERVICE

To schedule a water, turn on/off or to start/stop service during business hours contact Customer Service at 815-724-3820.

EMERGENCY SHUT OFF

If your turn off is due to a water related emergency, contact our 24-Hour Emergency Public Utilities line at 815-724-4220.
Does the City of Joliet offer a Senior Discount on their municipal water bill?
SENIOR DISCOUNT
- The city offers a discount to residents living inside city limits once they have reached 65 years of age.
- Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e. a valid driver’s license or ID).
- For more information contact Customer Service during business hours at 815-724-3820 or by email at customerservice@joliet.gov
HOURS OF OPERATION

City Hall is open for walk in business 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. (mask or face covering based on personal preference or need). All other entrances will remain locked until further notice.
- City Hall departments and staff are available to our residents and the public via walk-in, phone, online, email or by appointment only (if applicable) during business hours.
Customer Service general information line is 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours, 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
Where do I get a garage sale permit?
GARAGE SALE PERMITS

Garage sale permits are purchased at the Customer Service windows during regular business hours, Monday - Friday, 8:00 a.m. – 4:30 p.m., located at City Hall, 150 W. Jefferson St., Joliet, IL, 60432.
- Residents may have no more than two (2) garage sales per calendar year and each sale must not exceed four (4) consecutive days.
- Permits are $6.00 for individual garage sales and $30.00 for community events.
- Visit our Garage Sale page or call 815-724-3820 for further questions.
- All visitors should access City Hall (mask or face coverings based on personal preference or need) through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
Our Customer Service general information line is 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
Where do I pay City issued parking/compliance tickets?
PAYMENT OPTIONS
- By phone at 815-724-3830 during business hours.
- Parking/compliance tickets can be paid at City Hall, Monday - Friday, 8 a.m. - 4:30 p.m. at 150 W. Jefferson St., Joliet, IL 60432.
- By mail to the City of Joliet, Attn: Customer Service, 150 W. Jefferson St., Joliet, IL 60432.
- Through our online payment portal.
- Contact Customer Service at 815-724-3830 for further payment options or questions.
- All visitors should access City Hall (mask or face coverings based on personal preference or need) through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
Contact our Customer Service general information line at 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
Where and when are Parking Ticket and Administrative Adjudication Hearings held?
ADMINISTRATIVE ADJUDICATION HEARINGS

Administrative Adjudication Hearings are held at City Hall located at 150 W. Jefferson St., in the second floor Council Chambers. Hearings are normally held on the fourth Tuesday of each month. All visitors (mask or face coverings are based on personal preference or need) should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
- Any questions regarding a parking ticket can contact the City Collector at 815-724-3820.
- Any other questions may be directed to the Legal Department Adjudication Coordinator at 815-724-3794 or visit our Adjudication page for more information.
- Adjudication Hearing notices will be mailed out to addresses we currently have on file.
  - If you've recently moved and need to update your address, contact our Adjudication Coordinator at 815-724-3794, Monday-Friday, 8 a.m. - 4:30 p.m.
- For questions on Administrative Adjudication Hearings that are held by Neighborhood Services, call 815-724-4090.
- For questions on Administrative Adjudication Hearings for Business Services, call 815-724-3905.
How can I pay my municipal water bill?
PAYMENT METHODS

Municipal water bills, parking, and compliance tickets can be paid online by visiting our online payment page.
- In person at City Hall via Customer Service Windows (mask or face coverings based on personal preference or need) or
  - by payment kiosk located in City Hall and JPD (account number needed).
- Drop box: located outside of City Hall.
- Automated Payment Line: 877-811-3799, (fee $)
- By mail: City of Joliet Attn: Customer Service, 150 W. Jefferson St., Joliet, IL 60432.
- Visit our Customer Service page for more information.
Contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov. We have knowledgeable friendly staff to help answer your questions during business hours.
Does the City of Joliet offer any programs to help residents potentially save money?
PUBLIC UTILITIES PROGRAMS

Visit our City of Joliet Public Utilities Customer Programs page for resident incentives, rebates, and money saving opportunities.
- Contact our Public Utilities Department for more information at 815-724-4230.
JOLIET CUSTOMER WATER PORTAL

Visit our Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
SENIOR WATER BILL DISCOUNT
- The city offers a discount to residents living inside city limits once they have reached 65 years of age.
- Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e., a valid driver’s license or ID).
For more information on either of these programs contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov
I am selling my property. What paperwork do I need, and does the City of Joliet require a real estate transfer tax stamp?

Yes. The City of Joliet issues real estate transfer tax stamps for property sales and exempt stamps for deed changes. These apply only to properties within Joliet’s incorporated city limits. Please be advised that portions of Joliet in Kendall County are subject to the same transfer stamp requirements,even though they cross county lines.

To confirm whether a property is within city limits, use the following links:

City of Joliet Address Verification Map or Will County Supervisor of Assessments and/or Kendall County Assessments

If your property is located within the incorporated City of Joliet, a real estate transfer tax stamp is required at closing. Sellers are responsible for purchasing the stamp at a rate of $3.00 per $1,000 of the property’s purchase price.

To obtain a transfer tax stamp, sellers must provide:

• A completed water/lien letter (submitted at least 4 business days before closing)
• Real Estate Declaration form
• Deed
• PTAX form
• Residential Disclosure Form (for newly constructed, never‑occupied properties)

For more information and forms visit our Real Estate Transfer page or for further address verification or transfer stamp/tax questions, contact the Customer Service - Real Estate Transfer Stamps Department at (815) 724-3902.
Where can I find information on Joliet's New Customer Water Portal?
JOLIET CUSTOMER WATER PORTAL
- Visit our new Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
- For further questions contact Customer Service at 815-724-3820, Monday - Friday, 8 a.m. - 4:30 p.m., except on observed holidays.

More FAQs

GENERAL - CITY HALL

FAQs

Who is the City of Joliet's municipal waste provider?
WASTE MANAGEMENT

The City of Joliet’s municipal waste provider is Waste Management.

For information on municipal waste programs and guidelines, please visit the City’s Garbage and Recycling page.

Who should I contact for waste-related services or issues?

For service questions, missed pickups, white goods collection, or cart repair, contact:
- Waste Management at 815-280-7854
- Or use the online chat at www.wm.com
For residential electronics or hazardous household waste collection, contact:
- Waste Management’s At Your Door Special Collection at 800-449-7587
- www.wmatyourdoor.com

On what holidays is City Hall closed and Waste Management pickup schedule affected?

CITY HALL HOLIDAY CLOSURES

City Hall will be closed on the following holidays in:

2026
New Year's Day	Thursday	January 1st
Martin Luther King, Jr. Day	Monday	January 19th
Presidents' Day	Monday	February 16th
Good Friday	Friday	April 3rd
Memorial Day	Monday	May 25th
Independence Day (Observed)	Friday	July 3rd
Labor Day	Monday	September 7th
Columbus Day	Monday	October 12th
Veterans Day	Wednesday	November 11th
Thanksgiving Day	Thursday	November 26th
Friday after Thanksgiving	Friday	November 27th
Christmas Day	Friday	December 25th

WASTE MANAGEMENT HOLIDAY SCHEDULE

When your collection day falls on or after one of the holidays below, your collection day will be delayed one day that week. Visit our Garbage and Recycling page for collection guidelines and more or contact Waste Management at 815-280-7854.

2026 New Year's Day - No service Thursday, January 1, 2026. Service Wednesday thru Friday one day late during this holiday week.
Memorial Day - No service Monday, May 25, 2026. Service one day late all week.
Independence Day - Saturday, July 4, 2026. No delay to service during this holiday week, July 4th falls on a Saturday.
Labor Day - No service on Monday, September 7, 2026. Service one day late all week.
Thanksgiving Day - No Service on Thursday, November 26, 2026. Thursday & Friday service one day late, during this holiday week.
Christmas Day - No service on Friday, December 25, 2026. Friday service one day late, during this holiday week.

The following holidays have no change in your Waste Management residential collection cycle schedule: Martin Luther King, Jr. Day, Presidents' Day, Good Friday, Juneteenth, Columbus Day, Election Day, and Veterans Day

What time does City Hall open/close?
HOURS OF OPERATION

City Hall is open for walk in business 8a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. (mask or face covering based on personal preference or need). All other entrances will remain locked until further notice.
- City Hall departments and staff are available to our residents and the public via walk-in, phone, online, email or by appointment only (if applicable) during business hours.
- City Hall’s general information line is 815-724-4000 or by e-mail at infodesk@joliet.gov.
CITY OF JOLIET - DIRECTORY

Police & Fire Emergency: 9-1-1
- Police & Fire Department Non-Emergency: 815-726-2491
- Police Records: 815-724-3100
- Joliet Fire Department Mainline: 815-724-3500
City Hall General Information: 815-724-4000

Mayor's Office: 815-724-3700
- Liquor Commissioner's Office: 815-724-3710
City Manager's Office: 815-724-3730
- Bicentennial Park, Cultural Affairs & Events: 815-724-3761
- Communications & Digital Media Engagement: 815-724-4001
- Office of Emergency & Disaster Management: 815-724-3563
City Clerk's Office: 815-724-3780
- Business Services: 815-724-3905
- City Hall - Citizen Services Desk: 815-724-4000
  - Complaints Line: 815-724-4005
Community Development: 815-724-4040
- Building Inspections: 815-724-4070
- Neighborhood Services: 815-724-4090
  - Complaints Line: 815-724-4005
  - Rental Inspections: 815-724-4093
- Planning & Zoning: 815-724-4050 / 815-724-4055
Customer Service: 815-724-3820
- Automated Payment Line: 877-811-3799
- Real Estate Transfer Stamps: 815-724-3902
Economic Development: 815-724-4060

Human Resources: 815-724-4020

Legal: 815-724-3800
- Adjudication Hearings (Compliance & Parking Violations): 815-724-3794
Public Utilities 24-Hr. Utilities Line (Water & Sewer): 815-724-4220
- Community Smart Message Alert
Public Works: 815-724-4200
- Roadway's Division: 815-724-3650
______________________________________________

Waste Management: 815-280-7854 or via Chat at wm.com
- Waste Management At Your Door: 800-449-7587
Will County Land Use Division: 815-727-8834
How can I communicate with City Hall?
METHODS OF COMMUNICATION

City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- City Hall’s general information line is 815-724-4000 or by email at infodesk@joliet.gov. We have knowledgeable friendly staff to help answer your questions and direct your inquiries to appropriate departmental personnel during business hours, 8 a.m. - 4:30 p.m., Monday-Friday, except on observed holidays.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
CITY OF JOLIET - DIRECTORY

Police & Fire Emergency: 9-1-1
- Police and Fire Department Non-Emergency: 815-726-2491
- Police Records: 815-724-3100
- Joliet Fire Department Administration: 815-724-3500
City Hall General Information: 815-724-4000

Mayor's Office: 815-724-3700
- Liquor Commissioner's Office: 815-724-3710
City Manager's Office: 815-724-3730
- Bicentennial Park, Cultural Affairs & Events: 815-724-3761
- Communications & Digital Media Engagement: 815-724-4001
- Office of Emergency & Disaster Management: 815-724-3563
City Clerk's Office: 815-724-3780
- Business Services: 815-724-3905
- City Hall - Citizen Services Desk: 815-724-4000
  - Complaints Line: 815-724-4005
Community Development: 815-724-4040
- Building Inspections: 815-724-4070
- Neighborhood Services: 815-724-4090
  - Complaints Line: 815-724-4005
  - Rental Inspections: 815-724-4093
- Planning & Zoning: 815-724-4050 / 815-724-4055
Customer Service: 815-724-3820
- Automated Payment Line: 877-811-3799
- Real Estate Transfer Stamps: 815-724-3902
Economic Development: 815-724-4060

Human Resources: 815-724-4020

Legal: 815-724-3800
- Adjudication Hearings (Compliance & Parking Violations): 815-724-3794
Public Utilities 24-Hr. Utilities Line (Water & Sewer): 815-724-4220 - Select menu option 1
- Community Smart Message Alert
Public Works: 815-724-4200
- Forestry Division: 815-724-4046
- Roadway's Division: 815-724-3650
_______________________________________________________

Waste Management: 815-280-7854 or via Chat at www.wm.com
- Waste Management at Your Door: 800-449-7587
Will County Land Use Division: 815-727-8834
Does the City of Joliet offer any social media outlets that residents can follow to stay connected to with what's going in Joliet?
SOCIAL MEDIA

Yes - Residents can check out our following social media outlets designed to inform our residents of what's going on in the City of Joliet:

1. FACEBOOK:

  City of Joliet, Illinois, Government

  Joliet Police Department

  Joliet Fire Department

Stay connected—like our Facebook pages for City information, job postings, news, downtown events, and more.

2. TWITTER:

  @TheCityofJoliet

Follow us on Twitter for City Hall information, announcements, job postings, City Council meetings and more.

3. INSTAGRAM:

  City of Joliet

  Joliet Police Department

  Joliet Fire Departmen

Follow us on Instagram for the latest City of Joliet news, events, announcements, and community highlights.

4. SMART MESSAGE COMMUNITY ALERTS:

Visit  joliet.gov/smartmessage to sign up.
- Residents who sign up for Smart Message Community Alerts will receive alerts from the City of Joliet.
- Examples include water main breaks and boil orders.
- None of our City social media outlets listed above should ever be used as a watch or warning system for any weather-related event.
Where can I file my Bankruptcy paperwork at?
CONTACT THE NORTHERN ILLINOIS FEDERAL BANKRUPTCY COURT OR YOUR BANKRUPTCY LAWYER FOR;
- For bankruptcy filing procedures.
- For bankruptcy related questions call 312-435-5694 or 312-408-5000.
- For more information visit the Northern Illinois Bankruptcy Court website.
NOTE:

The City of Joliet has no affiliation with the United States Northern District of Illinois bankruptcy filing procedures, records, documents or paperwork of any kind, nor does it have any information on court times or its bankruptcy procedures.
Where should a Notice of Foreclosure or Bankruptcy be sent?
NOTICE OF FORECLOSURE SHOULD BE SENT TO THE FOLLOWING DEPARTMENT;
- City of Joliet, Attn: City Clerk's Office, 150 W. Jefferson St., Joliet, IL 60432
NOTICE OF BANKRUPTCY SHOULD BE SENT TO THE FOLLOWING DEPARTMENTS;
- City of Joliet, Attn: Legal Department, 150 W. Jefferson St., Joliet, IL 60432
- and also, notification should be sent to: City of Joliet, Attn: Customer Services/Utility Billing, 150 W. Jefferson St., Joliet, IL 60432
When and where are City Council Meetings held?
PRE-CITY COUNCIL & COUNCIL MEETING INFORMATION
- Pre-City Council meetings are held the Monday preceding Council Meetings each month starting at 5:30 p.m., in Council Chambers located at 150 W. Jefferson St., Joliet, IL 60432, on the 2^nd floor of City Hall, unless otherwise noted.
- City Council meetings are held the first and third Tuesday of each month starting at 6:30 p.m. at the above location, unless otherwise noted.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St and/or Joliet St, (mask or face covering based on personal preference or need). All other entrances will be remained locked until further notice.
- Meeting dates are subject to change due to observed holidays. If you are unable to attend a meeting, the meetings are televised on our local access TV station JCTV Channel 6 for Comcast users, and Channel 99 for AT&T U-Verse users, or you can also watch on your computer by visiting our Meetings, Agendas and Videos page.
- Visit our JCTV Community Television page for local programming information.
MEETING GUIDELINES & PROCEDURES

For more information visit our Public Meeting Schedule and Procedure page or call 815-724-3780 during business hours.
If I need information that I believe that the City of Joliet has in its files regarding myself or my property, what is the easiest way I can obtain it?
FREEDOM OF INFORMATION (FOIA) REQUESTS

Freedom of Information (FOIA) requests can be submitted through the City of Joliet's FOIA Request Portal or stop by our self-service center located at the City Hall - Self Service Center Desk during business hours.
- For further information or questions visit our City Clerk's page or call 815-724-3780.
- City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
Where can I find information on community events and activities in Joliet?

FESTIVALS & EVENTS

Visit our Events and Arts, City Square and Billie Limacher Bicentennial Park & Theatre pages for current event information.

Visit Heritage Corridor Destinations and Visit Joliet pages for local and regional tourism information or call 800-926-2262.
Where can I find information on Joliet’s parks?
LOCAL PARK INFORMATION

Visit the Joliet Park District page or call 815-741-7275 for more information.
- Joliet Park District is located at 3000 W. Jefferson St., Joliet, IL, 60435.
Visit Joliet’s Billie Limacher’s Bicentennial Park & Theater page or call 815-724-3761 for more information.
- Joliet's Billie Limacher's Bicentennial Park & Theater is located at 201 W. Jefferson St., Joliet, IL, 60432.
Visit the Plainfield Park District page or call 815-436-8812 for more information.
- Plainfield Park District is located at 23729 W. Ottawa St., Plainfield, IL, 60431.
Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
Where can I find information on Joliet Fire Department Mental Health, Community Care, and community education programs?

THRIVEWORKS MENTAL HEALTH, COMMUNITY CARE RISK REDUCTION & OTHER EDUCATION PROGRAMS

The City of Joliet’s Thriveworks and Community Care Program provides support and resources for various needs, including basic necessities, mental and physical health, substance use, housing, safety concerns, and more.

Visit our Thriveworks and Community Care page for more information on each of these programs or contact the Joliet Fire Department at 815-724-3500 or 815-724-3506, email jfdcrr@joliet.gov, or in emergency, dial 9-1-1.

Click here for more information on JFD Community Outreach and Education Programs that they offer.
Does the City of Joliet offer any programs to help residents potentially save money?
PUBLIC UTILITIES PROGRAMS

Visit our City of Joliet Public Utilities Customer Programs page for resident incentives, rebates, and money saving opportunities.
- Contact our Public Utilities Department for more information at 815-724-4230.
JOLIET CUSTOMER WATER PORTAL

Visit our Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
SENIOR WATER BILL DISCOUNT
- The city offers a discount to residents living inside city limits once they have reached 65 years of age.
- Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e., a valid driver’s license or ID).
For more information on either of these programs contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
How can I find information on the City of Joliet's Community Emergency Response Team (CERT) classes?

If you are a Joliet resident 18 or older, you can join the Community Emergency Response Team (CERT) through the City’s Office of Emergency & Disaster Management. Volunteers help with community projects, neighbor education, disaster response, staffing information booths, and more. For details, visit www.joliet.gov/cert, call 815-724-3563, or email EmergencyManagement@joliet.gov.
How can I learn more information about how Joliet is seeking to secure Lake Michigan water as a new water source?
LAKE MICHIGAN WATER

Visit our Rethink Water page to learn about how the City of Joliet is moving forward to secure Lake Michigan water.
- For more information contact our Public Utilities Department at 815-724-4230.
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
I am new to the community where can I find important information that I may need as a new resident?
NEW RESIDENT INFORMATION

Welcome to Joliet!

You can find important resident information by visiting our Residents and Resident Information pages on the City of Joliet website.

We have also created a Resident Guide filled with helpful and practical information for all residents—whether you are new to the community or have lived in Joliet your entire life.
- RESIDENT GUIDE
- GUIA DE RESIDENTES
For further questions stop by or call us at the City Hall - Citizen Services Desk at 815-724-4000 or by email at infodesk@joliet.gov. We have friendly knowledgeable staff to help answer and direct your inquiries to the appropriate department at City Hall.
I am selling my property. What paperwork do I need, and does the City of Joliet require a real estate transfer tax stamp?

Yes. The City of Joliet issues real estate transfer tax stamps for property sales and exempt stamps for deed changes. These apply only to properties within Joliet’s incorporated city limits. Please be advised that portions of Joliet in Kendall County are subject to the same transfer stamp requirements,even though they cross county lines.

To confirm whether a property is within city limits, use the following links:

City of Joliet Address Verification Map or Will County Supervisor of Assessments and/or Kendall County Assessments

If your property is located within the incorporated City of Joliet, a real estate transfer tax stamp is required at closing. Sellers are responsible for purchasing the stamp at a rate of $3.00 per $1,000 of the property’s purchase price.

To obtain a transfer tax stamp, sellers must provide:

• A completed water/lien letter (submitted at least 4 business days before closing)
• Real Estate Declaration form
• Deed
• PTAX form
• Residential Disclosure Form (for newly constructed, never‑occupied properties)

For more information and forms visit our Real Estate Transfer page or for further address verification or transfer stamp/tax questions, contact the Customer Service - Real Estate Transfer Stamps Department at (815) 724-3902.
When and where are Parking Ticket and Administrative Adjudication Hearings held?
ADMINISTRATIVE ADJUDICATION HEARINGS

Administrative Adjudication Hearings are held at City Hall located at 150 W. Jefferson St., in the second floor Council Chambers. Hearings are normally held on the fourth Tuesday of each month. All visitors (mask or face coverings are based on personal preference or need) should access City Hall through the west and/or east side entrances of the building off Des Plaines St and/or Joliet St. All other entrances will remain locked until further notice.
- Any questions regarding a parking ticket can contact the City Collector at 815-724-3820.
- Any other questions may be directed to the Legal Department Adjudication Coordinator at 815-724-3794 or visit our Adjudication page for more information.
- Adjudication Hearing notices will be mailed out to addresses we currently have on file.
  - If you've recently moved and need to update your address, contact our Adjudication Coordinator at 815-724-3794, Monday-Friday, from 8 a.m. - 4:30 p.m.
- For questions on Administrative Adjudication Hearings that are held by Neighborhood Services, call 815-724-4090.
- For questions on Administrative Adjudication Hearings for Business Services, call 815-724-3905.
Where can I find a current list of employment opportunities that are available with the City of Joliet?
EMPLOYMENT OPPORTUNITIES

For a list of current employment opportunities available at the City of Joliet visit our Employment Opportunities page.
- For employment questions or information contact Human Resources at 815-724-4020 or by email to
  employment@joliet.gov
The City of Joliet is an Equal Opportunity Employer.
Where can I find a list of current capitol projects that are going on within the City of Joliet?

CAPITAL IMPROVEMENT PROJECTS

Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.

Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.
Where can I find information on City of Joliet's Boards and Commissions?

BOARDS & COMMISSIONS

Visit our Boards and Commissions page.
Where can I find information on Joliet's New Customer Water Portal?
JOLIET CUSTOMER WATER PORTAL
- Visit our new Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
- For further questions contact Customer Service at 815-724-3820, Monday - Friday, 8 a.m. - 4:30 p.m., except on observed holidays.
Where can I find the City of Joliet’s Open Government Transparency information?

OPEN GOVERNMENT & TRANSPARENCY

Visit joliet.gov/transparency for budgets, agendas, ordinances, public records, and information on the proposed Data Center, or submit FOIA requests at joliet.gov/foia.
Where do Joliet residents in Will or Kendall County pay their property taxes or inquire about assessments and homestead exemptions?

Joliet residents residing in Will County should contact or visit the Will County Treasurer’s Office, located at 302 North Chicago Street, Joliet, IL 60432.

Residents living in Kendall County should contact or visit the Kendall County Treasurer/Collector’s Office at 504 South Main Street, Yorkville, IL 60560.

Please note that the City of Joliet does not accept property tax payments and does not handle property assessment or homestead exemption inquiries. If you require assessment-related assistance, please refer to the Township Assessor listed on the back of your property tax bill.
Who can I contact if my neighbor’s pet is running off its leash or at large in the neighborhood?

Contact Joliet Township Animal Control at 815-725-0333 or the Joliet Police non-emergency line at 815-726-2491. In an emergency, dial 911.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.
Who should I contact if I am interested in having a block party, special event, or need a film permit?

Contact the City of Joliet – Cultural Affairs & Special Events Division at 815-724-3761, via email at cojspecialevents@joliet.gov or visit our Permits & Forms page for more information. This division handles permits and approvals for block parties, special events, filming and more.

More FAQs

JOLIET FIRE DEPARTMENT

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
Where can I find information on Joliet Fire Department Mental Health, Community Care, and community education programs?

THRIVEWORKS MENTAL HEALTH, COMMUNITY CARE RISK REDUCTION & OTHER EDUCATION PROGRAMS

The City of Joliet’s Thriveworks and Community Care Program provides support and resources for various needs, including basic necessities, mental and physical health, substance use, housing, safety concerns, and more.

Visit our Thriveworks and Community Care page for more information on each of these programs or contact the Joliet Fire Department at 815-724-3500 or 815-724-3506, email jfdcrr@joliet.gov, or in emergency, dial 9-1-1.

Click here for more information on JFD Community Outreach and Education Programs that they offer.
How do I report a downed or low‑hanging ComEd power line, damaged transformer, utility box, street light outage, or power outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
Does the Joliet Fire Department offer AED/CPR classes?

Yes! Free for Joliet residents ages 13 and up. For more information, call 815‑724‑3500 or email jfdcommunityeducation@joliet.gov

Click here for more information on JFD Community Outreach and Education Programs that they offer.
Can I have a fire pit?
FIRE PIT GUIDELINES

Fire pits are allowed, however;
- They must be a commercial built pit with steel legs with wire mesh sides and a top.
- Fire pits must be 15ft. from any combustible building/fence and a garden hose nearby is recommended.
- Only hardwood logs or commercially made logs (Dura-Logs) are to be burned.
- If your fire pit is emitting smoke that is found to be offensive, or if the smoke bothers a neighbor with a medical condition, the fire may be ordered to be extinguished.
- Contact the Joliet Fire Department at 815-724-3500 for more information, for non-emergency assistance dial 815-726-2491 or in emergency dial 9-1-1.
Does the Joliet Police & Fire Departments have a non-emergency phone number that they can be reached at?

NON-EMERGENCY POLICE & FIRE

Joliet Police & Fire Department’s Non-Emergency line can be reached at 815-726-2491.

In emergency dial 911.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
What fall‑prevention resources for older adults are offered by the Joliet Fire Department’s Community Paramedic and Social Worker Programs?
Falls are the leading cause of injury for adults age 65 and older and are both common and preventable. Risk factors can include medication side effects such as dizziness or drowsiness, so regular medication reviews with a healthcare provider are encouraged.

The Joliet Fire Department Community Paramedic / Social Worker Program offers support to help reduce fall risks.
- Phone: 815-724-3500
Services include:
- In-home safety assessments
- Fall risk evaluations
- Home safety recommendations
- Connection to additional support resources
These services are designed to help residents stay safe and independent in their homes.

More FAQs

JOLIET POLICE DEPARTMENT

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
How do I report a downed or low‑hanging ComEd power line, damaged transformer, utility box, street light outage, or power outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
Does the Joliet Police & Fire Departments have a non-emergency phone number that they can be reached at?

NON-EMERGENCY POLICE & FIRE

Joliet Police & Fire Department’s Non-Emergency line can be reached at 815-726-2491.

In emergency dial 911.
Where can I get a copy of an accident or police report?
CRASH REPORTS & FOIA REQUESTS

Crash reports can be purchased online at www.buycrash.com.
- Crash reports can also be purchased at a cost of $5 (exact change only) at the Police Department’s Front Desk located at 150 W. Washington St.
- If you do not have exact change, you can pay for the crash report at the Customer Service windows in City Hall and bring the receipt to the Police Department.
Police reports can be requested through the Freedom of Information Act (FOIA) by visiting our FOIA Request Portal. For more information contact our JPD Records Department at 815-724-3100, located at 150 W. Washington St., Joliet, IL 60432.
When does the city snow ban for parking go into effect?
ON STREET PARKING SNOW BAN

On-street parking is prohibited for any snowfall accumulation within a 24-hour period of (2") two inches or more.
- Once the plow trucks have cleared the street by your home or business after the snow has stopped, you may move your vehicle back on the street.
- Violators to this ban can be ticketed, towed, or both.
  - Call Joliet's non-emergency police line at 815-726-2491 to report.
- All towing, storage, and associated legal fees will be the responsibility of the vehicle owner.
How long can I park my car on a city street?
ON STREET PARKING

No person shall park or store any vehicle on any public street, alley or public way for more than 48 consecutive hours.
- Contact the Joliet Police Department’s non-emergency line at 815-726-2491 to report all on street parking violations.
- Residents can also submit complaints through the Joliet Police Department's Traffic Division's Traffic Complaint Form.
How do I report an abandoned vehicle that is parked in the street?
ABANDON VEHICLE PARKED ON THE STREET

Please contact the Joliet Police Departments' non-emergency number at 815-726-2491 to report all on street parking violations.
- Please be prepared to give a detailed description of the vehicle, plate number, and address location the vehicle is parked in front of.
- The Joliet Traffic Division also has an online line Traffic Complaint Form that you can use to lodge your on-street parking violations through.
Does the Joliet Police Department have a list of frequently asked questions (FAQ)?

JPD - FREQUENTLY ASKED QUESTIONS - FAQs

YES - Visit JPD's FAQ's page for more information.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
Who can I contact if my neighbor’s pet is running off its leash or at large in the neighborhood?

Contact Joliet Township Animal Control at 815-725-0333 or the Joliet Police non-emergency line at 815-726-2491. In an emergency, dial 911.

More FAQs

NEIGHBORHOOD SERVICES

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
When can garbage containers be placed at the curb and when do containers need to be removed?
WASTE MANAGEMENT GUIDELINES

All items must be placed at the curb by 7 a.m. on the day of collection, but not prior to 6:30 p.m. on the day before collection, unless notification is given by media release by the City due to extreme weather conditions.
- All emptied waste containers should be removed within 10 (ten) hours after collection.
- For more garbage, recycling, and yard waste information visit our Garbage & Recycling page.
- To report toters left curbside/in the street after allotted time, contact the City Hall - Citizen Services Desk at 815-724-4005 or lodge a service request.
- Please provide your area's Waste Management collection pick-up day in the service request description details.
What is the height restriction for grass/weeds?
LAWN MAINTENANCE

Grass or weeds can’t exceed 8 inches on any parcel of land or lot in the City of Joliet per City ordinance.
- To report these types of violations, contact the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.
Can I place my leaves on the street for the city to pick up?
YARD WASTE GUIDELINES

The City of Joliet prohibits placing leaves, branches or any yard waste debris on our city curbs, sidewalks, and parkways or in our city streets per City ordinance.
- When leaves have been raked into the street, our city street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment.
- Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more.
- All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines.
- Contact 815-724-4005 to report this violation or lodge an online service request.
Does the City require me to shovel my residential sidewalk?
SHOVELING SIDEWALKS

Although it is not required for residents to shovel their sidewalks, we applaud citizens and proprietors for clearing sidewalks to help those who use the sidewalks weather the storm.
- If you do shovel your sidewalk, it should be cleared to the pavement at least one shovel’s width within 24 hours after a snowfall event.
- This makes it easier for children to walk to school or the bus stop.
- Please lend a hand to elderly or disabled neighbors who cannot clear their own sidewalks, porches, and steps.
- The city does not clear sidewalks in residential or business neighborhoods.
Can I take snow from my driveway and/or sidewalk and place it in the street?
SHOVELING & SNOW PLOWING GUIDELINES

Shoveling or plowing snow into the street is strictly prohibited by local ordinance.
- Violations of this policy may result in a compliance ticket.
- Contact the Joliet Police Departments' Non-Emergency Line to report this violation as it is occurring at 815-726-2491.
Shoveling or plowing snow onto adjacent neighbor's property is strictly prohibited by local ordinance.
- Violations of this policy may result in a compliance ticket.
- Report this violation to our City Hall - Citizen Services Desk by calling 815-724-4005 or by submitting an online service request.
How do I report graffiti?
REPORT GRAFFITI

To report graffiti on public or private property;
- By phone dial 815-724-4005.
- Submit an online service request.
- Be prepared to give the address location and description of the graffiti (paint color, gang related, derogatory, etc.) and what kind of surface it is on (garage, fence, door, etc.)
My neighbor has had a TV/trash/junk in their yard for weeks and Waste Management isn’t picking it up. Who can I report this to?

TRASH & JUNK IN YARD

Report the violation to the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.
My landlord is not fixing issues within my rental unit. Who can I contact?
RENTAL - SERVICE REQUESTS

Contact the City Hall - Citizen Services Desk at 815-724-4005 to report rental code related issues within your rental unit or lodge an online service request.
- The city does not get involved in civil tenant / landlord disputes, nor does the city give legal advice.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
Who can I contact if my neighbor’s pet is running off its leash or at large in the neighborhood?

Contact Joliet Township Animal Control at 815-725-0333 or the Joliet Police non-emergency line at 815-726-2491. In an emergency, dial 911.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.

More FAQs

PUBLIC UTILITIES

FAQs

How do I report a water main break?
PUBLIC UTILITIES 24-HR EMERGENCY HOTLINE

If you see a water main break, damaged fire hydrant, or any other problem with the City of Joliet water system, please contact Public Utilities 24-Hr Emergency Hotline at 815-724-4220.
- This line is answered 24 hours a day.
- If an operator is not available, please leave a detailed message and the next available operator will return the call or dispatch personnel.
SMART MESSAGE - COMMUNITY ALERT NETWORK
- To receive updates or notifications of water outages from the Public Utilities Department in your area, visit our Smart Message-Community Alerts Network page to register.
- The Water Department sends out electronic notices to warn customers of pending water outages and other water and sewer emergency issues in your area, using our Smart Message-Community Alert Network.
What part of my sewer is my responsibility to maintain?
The homeowner is responsible for the sewer service line coming from the house to the sewer main including the connection to the main.
- Blockages on the line would be removed by rodding the sewer by a licensed contractor.
- If the contractor cannot remove the blockage, excavation may be required.
- If you believe you have a break or sewer issues, contact Public Utilities at 815-724-4220 to schedule an inspection.
  - The City of Joliet can provide limited assistance to make the repair.
  - After service is restored, the City can provide a video inspection to check the condition of the sewer service line.
Who do I report a sink hole or loose manhole cover to?

PUBLIC UTILITIES 24-HOUR EMERGENCY LINE

Contact Public Utilities 24-hour emergency line at 815-724-4220. The Utilities Department will investigate to determine the necessary corrective action.
Who do I contact for property, parkway, curb, and apron restoration after a city dig up?
RESTORATION

Please contact the Public Utilities Department at 815-724-4220.
- Restoration after a dig takes a minimum of 45-60 days to allow the ground to settle.
- The City hires a contractor to complete the necessary repairs.
- In general, no repairs are completed from November 15^th through April 1^st for the winter season.
  - Once work begins, work is scheduled by location.
  - If the area settles or becomes a hazard, please contact the Public Utilities Department 815-724-4220.
  - Additional backfill can be placed, or other actions taken to remove the hazard.
There are different colored markings on my parkway, who can I call for information?
UTILITY LOCATE

The markings are to identify the location of buried utilities in the area.
- Please contact the Public Utilities Department at 815-724-4220.
- If it is determined that the markings are not from city work, residents should contact J.U.L.I.E. locating services at 8-1-1 to find out who will be doing the work.
A precautionary water boil order has been issued for my area what does this mean?
BOIL ORDER ISSUED

It means that there has been an incident that has caused the water system to become acceptable to outside contaminates. As a precaution, the city is notifying the affected area to take precautions and if possible, not use the water that comes out of the tap for drinking, brushing your teeth, cooking or washing fruits and vegetables. You should use bottled water for these activities.

How long should I boil my water for?
- The affected tap water should be brought to a rolling boil for at least 5 minutes before being used.
Why has this precautionary boil order been issued?
- A precautionary boil order has been issued by your water system because of water system maintenance needs to be completed.
- When the water system pressure drops below 20 psi there is a possibility that organisms outside the pipe my infiltrate the water system and could cause illness (e.g., fecal or E. coli bacteria), or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination.
Can I drink the water?
- During a precautionary boil order, only bottled water or water that has been boiled for at least 5 minutes should be consumed or used to wash dishes, wash fruits/vegetables, make ice cubes, or brush teeth.
Can I wash my hands with this water?
- The City of Joliet Public Utilities Department recommends that bottled water or water boiled for at least 5 minutes should be used for hand washing.
- When this is not practical, it is recommended that if tap water must be used to wash and rinse, it should be followed up with the use of a hand sanitizer.
- Consuming unsafe water is the most likely way to become ill.
- Using extra precautions with hand washing ensures that hands are clean for eating.
Can I shower or take a bath in this water?
- Yes, it is safe to shower or bathe in the water.
- The primary concern is that the water not be consumed. Instruct children not to put the water in their mouth when they are bathing.
- When bathing infants, extra precaution should be taken, and the City of Joliet Public Utilities Department recommends the use of bottled water or water that has been boiled for at least 5 minutes and cooled for use.
How do I wash my dishes?
- Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes.
- Home dishwashers cannot be assured to completely kill organisms that may be in the water.
Can I wash my clothes in the water?
- Yes, you may continue to use the water to wash clothes.
- The major concern is consuming the water.
Is it safe to eat in restaurants under a boil order?
- The Will County Health Department is responsible for checking area restaurants to confirm that safe practices are being followed.
- Special procedures are required for them to ensure that food preparation and handling is done in a safe manner.
- Additional procedures are also required to provide safe dish washing.
Are vending machines that mix drinks safe? (Coffee, Tea & Hot Chocolate machines)
- These machines that use tap water should not be used until the precautionary boil order has been lifted.
What do we need to do when the precautionary boil order is lifted?
- When the precautionary boil order is lifted you should flush the buildings water lines and clean the faucet screens.
- Also, purge water-using fixtures and appliances of standing water and/or ice.
- This includes changing the water filter on refrigerators.
Are swimming pools safe?
- They are safe as long as proper levels of treatment are maintained.
- Water from swimming pools should never be consumed.
Can my pets drink the water?
- Animals generally are not affected in the same way as people by contaminants in the water.
- An individual may give their pet bottled water or water that has been boiled for at least 5 minutes and cooled if they choose.
- Fish tanks should not be affected.
Is it safe to breast feed during the precautionary boil order after bathing in the water?
- Cleaning the breast area with soap and bottled water or water boiled for at least 5 minutes and cooled prior to feeding will provide assurance that the child not ingest contaminants that may be on the skin.
I am on a well, am I affected?
- No. Only the addresses that have received a notice are affected.
Who can be affected?
- Anyone who ingests contaminated water may become ill.
- Infants, young children, the elderly, and people with severely compromised immune systems are more at risk of illness.
What are the symptoms of water-borne illness?
- Disease symptoms may include diarrhea, cramps, nausea and possible jaundice, and associated headaches and fatigue.
- Symptoms may appear as early as a few hours to several days after infection and may last more than two weeks.
- These symptoms, however, are not just associated with disease-causing organisms in drinking water; they may also be caused by a number of other factors.
- If you are ill with these symptoms, contact your health care provider.
What if I drank water already?
- There is nothing you can do about the exposure you have already received. If you become ill, contact your health care provider.
- Follow the above recommendations about using your water until you are told the told the boil order is lifted.
How long will the precautionary boil order remain in effect?
- Each boil order situation is different, making it impossible to predict how long the boil order will remain in effect.
- The boil order will not be lifted until testing shows that the water meets public health standards.
- The City of Joliet will notify you when the boil order is lifted with a notice.
Examples of Notice Letter
Precautionary Boil Order
Precautionary Boiling Water no longer required

Click here for more information on boil orders.
Does the City of Joliet offer any programs to help residents potentially save money?
PUBLIC UTILITIES PROGRAMS

Visit our City of Joliet Public Utilities Customer Programs page for resident incentives, rebates, and money saving opportunities.
- Contact our Public Utilities Department for more information at 815-724-4230.
JOLIET CUSTOMER WATER PORTAL

Visit our Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
SENIOR WATER BILL DISCOUNT
- The city offers a discount to residents living inside city limits once they have reached 65 years of age.
- Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e., a valid driver’s license or ID).
For more information on either of these programs contact Customer Service at 815-724-3820 or by email at customerservice@joliet.gov
Does the City offer programs to purchase bulk water or rent a hydrant meter?

Yes. The City of Joliet offers programs for bulk water purchases and hydrant meter rentals, click here for more information.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
How can I learn more information about how Joliet is seeking to secure Lake Michigan water as a new water source?
LAKE MICHIGAN WATER

Visit our Rethink Water page to learn about how the City of Joliet is moving forward to secure Lake Michigan water.
- For more information contact our Public Utilities Department at 815-724-4230.
Where can I find a list of current capitol projects that are going on within the City of Joliet?

CAPITAL IMPROVEMENT PROJECTS

Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.

Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.
Where can I find information on Joliet's New Customer Water Portal?
JOLIET CUSTOMER WATER PORTAL
- Visit our new Customer Water Portal page for more information on how to sign up for 24/7 access to your City of Joliet water account.
- This portal not only allows residents to pay their monthly bill but allows the user to monitor their water usage hourly, daily, weekly and monthly, from a smartphone, tablet, laptop or desktop computer.
- For further questions contact Customer Service at 815-724-3820, Monday - Friday, 8 a.m. - 4:30 p.m., except on observed holidays.

More FAQs

PUBLIC WORKS

FAQs

How do I report a downed or low‑hanging ComEd power line, damaged transformer, utility box, street light outage, or power outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
What do I do if my street light is out?
STREET LIGHT OUTAGE - PUBLIC WORKS

Call the Public Works Department at 815-724-4200 to report the address or intersection location of the outage in order to determine if the light pole is maintained by the City of Joliet or ComEd.
- Generally, the steel and decorative light (green or black) poles are that are maintained by the city, residents can submit a service request to the city to report a city pole outage or contact Public Works at 815-724-4200.
COMED

To report an outage directly to ComEd call 800-334-7661 or visit comed.com
- ComEd – Wooden Poles – may not have a pole number
- ComEd – Concrete Poles – most have a pole number on the street side of the pole, yellow placard, eye level, typically begins with Number 4; 9 digits long.
- When reporting any street light outages to ComEd the more information you can provide the better.
Who do I call to report a pothole or request street repair?
CONTACT US

Contact our Roadways Division at 815-724-3650 or submit an online Service Request to report the address or intersection where a street pothole needs to be repaired.
- To request street resurfacing contact Public Works at 815-724-4200.
If the location of the pothole or street repair request is not within City of Joliet's jurisdiction (County, Township, IDOT, IL Tollway, etc.) please follow up with the proper agency to request repairs.
Who do I contact to report that a street sign is down or in need of repair?
CONTACT US

Residents can lodge a service request with the City Hall - Citizen Services Desk at 815-724-4000, lodge an online Service Request, or contact Public Works at 815-724-4200.
- Please be prepared to give the closest address to or intersection location of where the sign is down at.
I am having problems with mosquitoes. Whom should I call?

The City of Joliet has a contract with Clarke Mosquito Control. They have a hotline to call to report mosquito problems: (800) 942-2555.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
How can I get a new sign, such as a stop sign or no parking sign?

Call the City of Joliet Public Works Department to have a request made at (815) 724-4200.
How do I get an over the road/heavy load permit?

Call the City of Joliet Public Works Department Traffic Engineer at (815) 724-4200.
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
Where can I find a list of current capitol projects that are going on within the City of Joliet?

CAPITAL IMPROVEMENT PROJECTS

Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.

Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.

More FAQs

PUBLIC WORKS - FORESTRY DEPARTMENT

FAQs

Does the City offer any assistant programs to help residents remove dead trees that are located on their own private property?
PRIVATE PROPERTY YARD WASTE DISPOSAL

The City does not remove any tree(s) that fall within residential private property lines and is not aware of any programs offering assistance.
- Residents should either cut up the private tree debris to Waste Management's Guidelines for proper tree disposal (see below) or contact a licensed and bonded arborist and or tree removal company for removal.
- Visit our Waste Management Guide for additional information about Waste Management’s garbage, recycling and yard waste policies and procedures.
YARD WASTE GUIDELINES:

Yard waste shall be collected weekly from mid-March, through the first week of December, on your regularly scheduled pick-up day.
- If you have further yard waste questions, contact the City Hall - Citizen Services Desk at 815-724-4000, or Waste Management at 815-280-7854.
- Yard waste materials consist of grass and shrubbery cuttings, leaves, tree limbs, and other materials accumulated as the result of care of lawns, shrubbery, vines, and trees.
- Yard waste should be placed at the curb or alley at the same time as garbage and recycling prior to 7:00 a.m. on your weekly scheduled collection day.
- Yard waste must be placed in either 30-gallon kraft paper bags or a rigid container no greater than 32-gallons.
  - Non-standard containers such as drums, baskets, etc. will not be collected.
- Your designated yard waste container(s) must be clearly marked with a Waste Management "Yard Waste Only" sticker so that it is visible from the street.
  - Only yard waste may be placed in a cart or container that has been designated for yard waste.
  - Free "Yard Waste Only" labels are available at the following locations:
    
    City Hall
    
    150 W. Jefferson St.
    
    Joliet Jewel Foods Stores
    
    1401 W. Jefferson St.
    
    1537 N. Larkin Ave.
    
    2480 IL, Rt. 59 - Plainfield
- Brush, tree limbs, and branches must be bound in bundles not exceeding 4' feet and weighing no more than 50 pounds.
  - No single piece within each bundle should exceed three inches in diameter.
  - Unbundled brush will not be collected.
    
    Sod, whole trees, stumps, limbs greater than (4") four inches in diameter and dirt are not part of your weekly yard waste program.
OTHER DISPOSAL OPTIONS
- Contact Will County’s Land Use Division to inquire where these types of items can be taken for disposal at 815-727-8834 or visit willcountygreen.com
- Contact Waste Management at 815-280-7854 for dumpster, bagster and special collection information.
The city planted a new tree in the parkway. Who is responsible for watering it and how often should it be watered?
PARKWAY TREE REPLANT

Residents are required to water their newly planted City parkway tree(s) for a minimum of (5) five minutes every other day.
- Trees that have died due to non-watering will not be replaced by the city.
- For further questions contact our Roadways Division at 815-724-3650.
All the residents on my street received a city parkway tree replacement but me. Why?
PARKWAY TREE REPLACEMENT GUIDELINES

Not all residents will receive a city parkway tree replacement due to parkway space restrictions and/or if the new tree could cause a future visibility obstruction to adjacent;
- Intersections, street signs, utility lines/poles, mailboxes, fire hydrants, or will interfere with other plant material, or corner lots, etc.
- Additionally, city parkway tree replants cannot be planted in the same location of the removed tree, due to the root system of the old tree.
- Adequate space is needed within the parkway to support the new replant.
- This decision is determined by the City Arborist.
Residents must submit a Parkway Tree Program Application to our Roadways Division in order to get on the list to be eligible for a replant. Contact our Roadways Division at 815-724-3650 or visit our Forestry Department's page for more information.
My tree stump has been ground out. When can I expect a parkway tree replacement(s)?

REQUESTING A CITY PARKWAY TREE REPLANT

Once a city parkway tree has been removed and the resident decides they want a city parkway tree replacement in its place, residents must fill out and return a Parkway Tree Program Application form in order to get on the City list to be eligible for a replant. This form can be found on our Forestry page.
The city ground out my tree stump but left woodchips in the hole. Are they coming back to clean this up?

STUMP GRINDING

No. City crews will leave the stump ground chips to fill in the hole from the removed parkway tree. Crews do not come back and fill the hole with dirt, seed, or sod as this is the resident’s responsibility. Contact our Roadways Division at 815-724-3650 for further questions.
The city came out and removed the parkway tree but left the stump. When can I expect to see the tree stump removed?
CONTACT US

City parkway tree stumps are scheduled to be ground out approximately one month after the parkway tree has been removed, weather permitting.
- Contact the Roadway's Division at 815-724-3650 for more information.
How do I know if a city parkway tree has been marked for removal?
PAINT MARKINGS

City crews will mark infected or dead parkway tree(s) by painting a number on the tree; this indicates to residents the tree has been placed on the City Forestry Department’s list for removal.
- The number indicates the circumference of the tree; the color of paint used for the numbering is insignificant.
- Once marked, even if the paint has worn off over time, the city parkway tree has been placed on the list for removal.
- Residents should contact the Roadway's Division at 815-724-3650 for parkway tree removal follow-up or the City Hall - Citizen Services Desk at 815-724-4000 to notify the city of any dead/dying trees within the city parkway that are dead and in need of removal.
I have a dead/dying tree in the city parkway. Is the resident responsible for removing it?
CITY PARKWAY TREE REMOVAL GUIDELINES

No, the tree is considered City property.
- It is the City’s responsibility to remove dead/dying trees within the city parkway.
- To report an issue with your city parkway tree(s) call 815-724-3650 or submit an online service request to report this issue to the City.
What is a parkway? How do I know if a dead/dying tree is located within the City parkway?
CITY PARKWAY LOCATION

A City parkway is the grassy easement area located between the sidewalk and the curb. Property owners are responsible for maintaining this area, including mowing the grass. The City is responsible for the maintenance, trimming, or removal of any parkway trees when necessary.
- In some instances, streets may not have sidewalks.
  - In these cases, a City Foreman or Arborist will need to physically go to the property to determine if the tree falls within the easement.
PRIVATE PROPERTY
- The City of Joliet does not remove trees on private property or trees located within alleyways.
  - These areas are all considered private property, and it is up to the individual residents to maintain, call 815-724-3650 for further inquiries.
LOCATE SERVICES
- Before removing any trees and before digging, residents should contact J.U.L.I.E. at 811 or visit illinois1call.com for more information.
COMED
- If trees require trimming and/or removal and they are located near utility poles or power lines residents should contact ComEd at 800-334-7661 or visit ComEd.com for more information.
My parkway tree is dead/dying; who do I report this to?

CONTACT US

Contact our Roadways Division at 815-724-3650 or submit an online service request to report this issue to the City.
The city cut down my parkway tree, what is the next step?
CONTACT US

Once your parkway tree has been removed residents should fill out the Parkway Tree Program Application and submit it to our Roadways Division.
- If you have any further questions, contact our Roadways Division at 815-724-3650.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.

More FAQs

PUBLIC WORKS - ROADWAYS DIVISION

FAQs

How do I report a downed or low‑hanging ComEd power line, damaged transformer, utility box, street light outage, or power outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
My yard /mailbox was damaged by city snowplows. Who will repair it?
CONTACT US

Sod damage is repaired by the city. Mailboxes are to be repaired by the homeowner.
- The City may reimburse homeowner for mailbox damage, however; if the mailbox was not installed per the Postal Department regulations, there will be no reimbursement.
- The homeowner should file a claim with the Roadways Department by calling 815-724-3651 for mailbox damage.
- To report sod damage the homeowner should call the Roadways Department at 815-724-3652.
How do I report a street/alley pothole?

CONTACT US

Contact our Roadways Division at 815-724-3650 or lodge an online service request.
Will the city pick up my leaves in the fall if I blow/rake them into the street?
YARD WASTE GUIDELINES

The City of Joliet prohibits placing leaves, branches or any yard waste debris on our city curbs, sidewalks, and parkways or in our city streets per City ordinance.
- When leaves have been raked into the street, our city street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment.
- Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more.
- All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines.
- Report violations to the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.
How do I report a pothole on local highway on local interstate that runs through Joliet? (Rt. 6, 7, 30, 52, 53, 59/I-80, I-55)?
ILLINOIS DEPARTMENT OF TRANSPORTATION - IDOT

Contact the Illinois Department of Transportation (IDOT) at *999 or 800-452-4368 to file a claim.
- The City of Joliet does not have jurisdiction over roads IDOT maintains or the conditions of them.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
How do I get my street/alley fixed?

Contact the City of Joliet Public Works Department to initiate a “Neighborhood Improvement Project” in your area at (815) 724-4200. If you are calling to have a pothole patched or utility dig up restored, please call the Roadways Division at (815) 724-3650.
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
I have a dead animal on my street. Who picks it up?

The City has a contract with Waste Management who is responsible for removing dead animals from the street. Their phone number is (815) 280-7854.
When will my street be swept?

Streets are swept in a regular pattern usually within 4-5 weeks. It is the desire of the Roadways Division to sweep neighborhood streets once every 4-5 weeks. This is dependent on weather and daily workload.
Which major roads are maintained by the State or County, and which does the City maintain?

The State of Illinois maintains Jefferson Street from Larkin Avenue west, Route 30 from Black Road (6 corners) north and west, all of Larkin Avenue, Route 30 on the East Side from the Train bridge east, Route 6 on the east side from the E.J.&E. train bridge east and Collins Street from Kronmeyer (Joliet Prison) north. The County maintains Black Road from Essington Road west and Caton Farm Road from Illinois 59 to County Line road.

More FAQs

UTILITY ISSUES AND REPORTING

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
How do I report a downed or low‑hanging ComEd power line, damaged transformer, utility box, street light outage, or power outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
How do I report a water main break?
PUBLIC UTILITIES 24-HR EMERGENCY HOTLINE

If you see a water main break, damaged fire hydrant, or any other problem with the City of Joliet water system, please contact Public Utilities 24-Hr Emergency Hotline at 815-724-4220.
- This line is answered 24 hours a day.
- If an operator is not available, please leave a detailed message and the next available operator will return the call or dispatch personnel.
SMART MESSAGE - COMMUNITY ALERT NETWORK
- To receive updates or notifications of water outages from the Public Utilities Department in your area, visit our Smart Message-Community Alerts Network page to register.
- The Water Department sends out electronic notices to warn customers of pending water outages and other water and sewer emergency issues in your area, using our Smart Message-Community Alert Network.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?
During active storm events, City crews prioritize emergency response and public safety.

When reporting any active storm related issues, please be prepared to provide:

Your name, contact number, and the address or nearest intersection, and a brief description of the issue to help City staff and emergency crews respond more quickly and efficiently.

City Services - City Roads, Trees, Storm Damage, Utilities

During business hours (Monday–Friday, 8:00 AM–4:30 PM):
- City Hall Citizen Services: 815-724-4000 via email at infodesk@joliet.gov
- Public Works Department: 815-724-4200 via email at PublicWorks@joliet.gov
- Public Utilities Department 24-hour emergency line: 815-724-4220 (Option 1) via email at PublicUtilities@joliet.gov
For immediate emergencies requiring police or fire department assistance (any time):
- Non-Emergency: 815-726-2491
- Call 911
Storm-related issues you can report to the City include:
- Downed City parkway trees or hanger limbs blocking streets, driveways, ally access, homes, or vehicles
- Snow plowing concerns
- Sinkholes or roadway collapse
- Traffic signal outages
- Water or sewer issues
- Flooded or unsafe road conditions
- Clogged storm sewers
- Other storm-related public safety hazards
Utility Outages & Private Utility Lines

Electric (ComEd):
- Power outages & down poles, smoking or sparking lines or transformers: 800-334-7661
  - Emergency assistance dial 911
  - To report street light outages, down poles for cement and wooden poles click here. If the light pole you are trying to report does not appear on the ComEd map, please contact our Public Works Department at 815-724-4200 or email PublicWorks@joliet.gov.
Gas (Nicor Gas):
- Gas leaks or odor: 888-642-6748
- Emergency assistance dial 911
AT&T (Telecom Lines Private Property):
- Downed lines, low-hanging wires, or damaged pedestal/box: 800-288-2020
- General customer service: 1-800-331-0500 or dial 611
Comcast / Xfinity (Cable/Internet Private Property):
- Downed cables, low-hanging lines, or damaged pedestal/box: 1-800-934-6489 (1-800-XFINITY)
Safety Critical Utility Hazards

If you observe any of the following:
- Gas smell with danger present
- Smoking, sparking, or downed wires
- Dangerous transformer or electrical equipment issues
Call 911 immediately or the Joliet Police & Fire Department at 815-726-2491

Important Notes
- The city does not control repair timelines for private utility companies (ComEd, Nicor, AT&T, Comcast).
- If needed, ask for a supervisor when contacting private utility providers for service concerns.
- For more information on city snow plowing procedures click here. Mailbox hotline: 815-724-3651 Sod damage hotline: 815-724-3652.
- For more information on city parkway tree limb and tree removal click here.
- For property damage claims please contact our Legal Department at legal@joliet.gov
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.

More FAQs

WASTE MANAGEMENT

FAQs

How do I find out what day my garbage is collected on?

WASTE MANAGEMENT - CONTACT US

To find out which day Waste Management services your address, please click here to view your pick-up day or contact them directly at 815-280-7854 or connect via their online chat.
Who is the City of Joliet's municipal waste provider?
WASTE MANAGEMENT

The City of Joliet’s municipal waste provider is Waste Management.

For information on municipal waste programs and guidelines, please visit the City’s Garbage and Recycling page.

Who should I contact for waste-related services or issues?

For service questions, missed pickups, white goods collection, or cart repair, contact:
- Waste Management at 815-280-7854
- Or use the online chat at www.wm.com
For residential electronics or hazardous household waste collection, contact:
- Waste Management’s At Your Door Special Collection at 800-449-7587
- www.wmatyourdoor.com
My garbage was not picked up on my scheduled collection day. Who should I call?
MISSED COLLECTION PICK-UP

If your carts were missed on your regularly scheduled Waste Management collection day, please contact Waste Management:
- Phone: 815-280-7854
- Online Chat: Available via Waste Management's website
- Hours:
  - Monday–Friday: 8:00 a.m. – 6:00 p.m.
  - Saturday: 8:00 a.m. – 12:00 p.m.
Tip: If Waste Management confirms they will return to collect the missed items, ask for a ticket number for follow-up reference.

Why might my waste not have been collected?

Common reasons include:
- Carts/items were not at the curb by 7:00 a.m. on your scheduled collection day.
- Items were not properly contained according to Waste Management guidelines.
- Holiday Schedule: If your collection day falls on or after a holiday, pickup is delayed by one day that week. Affected holidays:
  - New Year’s Day
  - Memorial Day
  - Independence Day
  - Labor Day
  - Thanksgiving Day
  - Christmas Day
- Obstructions: Parked vehicles or other obstacles blocked access to your carts.
What should I do if a vehicle or obstacle is blocking pickup?

If a vehicle or other obstruction is preventing Waste Management from accessing your carts (including in cul-de-sacs or alleys), please contact:
- Joliet Non-Emergency Police Line: 815-726-2491
This also applies to obstructions affecting City snow plowing or USPS mail delivery.

For Additional Details and Questions

Residents may:
- Call Waste Management at 815-280-7854
- Use the online chat at www.wm.com
- Visit the City of Joliet’s Garbage and Recycling page
Who is responsible for dead animal removal within the city right-of-way?
DEAD ANIMAL REMOVAL WITHIN CITY RIGHT OF WAY

In the City of Joliet, Waste Management is responsible for removing dead animals from the street and public right-of-way.

To report a dead animal located within the public right-of-way for removal:
- Call Waste Management at 815-280-7854
- Use the online chat at www.wm.com
Be prepared to provide:
- The address the animal is located at or near
- The type of animal and where it is located within the public right-of-way
- Your contact information (in case the route driver needs to follow-up)
Who can I call to have an old appliance or white good item picked up?
WHITE GOODS COLLECTION

Call Waste Management to schedule a white goods appliance pickup at 815-280-7854.
- Items such items refrigerators, freezers, washers & dryers, AC units, water heaters and dehumidifiers can be scheduled for a special pick-up and will be recycled.
- As a safety precaution, remove doors from refrigerators and freezers.
RESTRICTED ITEMS

Please note that water softeners are not part of Waste Management's White Goods or At Your Door pickup programs.
- Residents can dispose of water softeners by placing curbside on their normally scheduled Waste Management garbage collection day.
- However, the water softener must be completely empty of any water and salt products for Waste Management to take it.
Does The City of Joliet provide Waste Management garbage and recycling carts?
WASTE MANAGEMENT GARBAGE & RECYLCING CARTS

Yes. Each home is provided with either one 64-gallon or 96-gallon cart for garbage and one recycling cart (with a yellow lid) at no cost.
- New construction: Homeowners should call Waste Management at 815-280-7854 to order their garbage and recycling carts.
- Moving out: Residents should leave both Waste Management carts (garbage and recycling) at the property for the next resident.
- Additional carts: Extra garbage, recycling, or yard waste carts may be purchased or rented through Waste Management. Call 815-280-7854 for details.
- Other container options: Residents may use their own garbage cans (up to 45 gallons and 50 pounds when full) or plastic garbage bags.
- Containment reminder: All waste must be properly contained to prevent litter. To report uncontained trash, move-out piles, or eviction debris, contact the City Hall Citizen Services Desk at 815-724-4005.
For additional Waste Management details and questions, residents may:
- Call Waste Management at 815-280-7854
- Use the online chat at www.wm.com
- Visit the City of Joliet’s Garbage and Recycling page
Who should I contact if the lid or wheel on my Waste Management cart is broken?
BROKEN GARBAGE/RECYCLING CART

If your Waste Management garbage or recycling cart has a broken lid or wheel, please contact Waste Management directly at 815-280-7854, or via chat.
- When reporting the issue, ask for a ticket number and record the date, time, and name of the representative you spoke with to help track your request.
- Please note that Waste Management is not responsible for damage to personal containers.
- For information on Joliet's municipal waste program and guidelines, please visit the city’s Garbage and Recycling page.
When does weekly yard waste collection begin and end?

SEASONAL YARD WASTE COLLECTION

The weekly yard waste program collecting grass clippings, leaves, tree branches and brush runs from mid-March through the first week in December on your regularly scheduled Waste Management municipal waste collection day.

Free Yard Waste Stickers are available at the Citizen Services Desk at City Hall (150 W. Jefferson St., Joliet) and at Jewel/Osco Service Counters located at 1401 W. Jefferson St. and 1537 N. Larkin Ave. in Joliet, and 2480 IL Rt. 59 in Plainfield. These stickers are required to clearly mark 32-gallon ridged containers used for yard waste disposal.

Residents also have the option of purchasing and using their own kraft paper bags for yard waste disposal; these bags do not require yard waste stickers for collection.

Personal garbage, recycling, or yard waste containers are used at your own risk; Waste Management is not responsible for lost, damaged, or personal containers that fall into their trucks.

For more information about Waste Management’s seasonal yard waste collection program and guidelines, please visit the City of Joliet Garbage and Recycling page or call Waste Management at 815-280-7854.
Does Waste Management offer live Christmas tree pickup?
LIVE CHRISTMAS TREE DISPOSAL GUIDELINES

Yes. Waste Management provides live Christmas tree collection after the Christmas holiday through January 31 on your regularly scheduled collection day.

Disposal Guidelines:
- Place whole live trees 5 feet or shorter curbside on your regular collection day.
- Trees taller than 5 feet must be cut in half before being placed at the curb.
- Remove all decorations, including lights, ornaments, tinsel, and garland.
- Do not place trees in bags or containers.
For additional details and questions, residents may:
- Call 815-280-7854
- Via chat at www.wm.com
- Visit the City of Joliet’s Garbage and Recycling page
Does Waste Management offer a weekly recycling program?
WEEKLY RECYCLING

Yes. Waste Management provides weekly year round recycling pickup on your regularly scheduled collection day.

Items accepted in your yellow-lid recycling cart include:
- Glass and plastic bottles
- Aluminum and steel cans
- Paper products
- Food and beverage cartons
- Flattened cardboard
- Up to 4 car or small truck tires (no rims) per pickup
Items NOT accepted in your recycling cart:
- Food or liquids
- Plastic bags
- Foam cups or containers
- Plastic film
Tips for proper recycling:
- Flatten cardboard to save space.
- Rinse containers to remove food residue.
- Place accepted items loosely in the cart — do not bag recyclables.
For additional details and questions, residents may:
- Call Waste Management at 815-280-7854
- Use the online chat at www.wm.com
- Visit the City of Joliet’s Garbage and Recycling page
Does Waste Management offer an electronics recycling and hazardous household materials pickup?
WASTE MANAGEMENT AT YOUR DOOR - SPECIAL COLLECTION

Yes! Waste Management’s “At Your Door – Special Collection” program allows City of Joliet residents to safely dispose of household hazardous materials and electronics. This service is ideal when cleaning out residential basements, garages, sheds, or during seasonal spring and fall clean‑ups when you come across items that cannot go in regular trash or recycling.

Accepted items include automotive fluids, household and car batteries, electronics (computers, TVs, and phones — limited to two per scheduled pick‑up), garden chemicals, household cleaners, paint products, mercury‑containing items, and sharps secured in sealed containers.

Items not accepted include ammunition, explosives, asbestos, tires, and any leaking or unlabeled materials.

How to schedule:
- Call 800-449-7587 (M–F, 7 a.m.–7 p.m., Se habla español)
- Visit www.wmatyourdoor.com
Details:
- Free service for residents paying Municipal Waste on their water/sewer bill.
- Pickups can be scheduled as often as needed.
For additional details and questions, residents may:
- Call 800-449-7587 (M–F, 7 a.m.–7 p.m., Se habla español)
- Visit www.wmatyourdoor.com
- Visit the City of Joliet’s Garbage and Recycling page
On which holidays is Waste Management collection delayed in 2026?
Waste Management observes specific holidays each year when collection services are delayed. When your regular collection day falls on or after one of these holidays, pickup will be delayed by one day that week.

2026 Holiday Schedule:

New Year’s Day – Thursday, January 1, 2026
- No service. Thursday collection moves to Friday; Friday moves to Saturday.
Memorial Day – Monday, May 25, 2026
- No service. Collection delayed one day all week.
Independence Day – Saturday, July 4, 2026
- No change to collection schedule.
Labor Day – Monday, September 7, 2026
- No service. Collection delayed one day all week.
Thanksgiving Day – Thursday, November 26, 2026
- No service. Thursday collection moves to Friday; Friday moves to Saturday.
Christmas Day – Friday, December 25, 2026
- No service. Friday collection moves to Saturday.
For additional details and questions, residents may:
- Call Waste Management at 815-280-7854
- Use the online chat at www.wm.com
- Visit the City of Joliet’s Garbage and Recycling page
What bulk items are accepted for pick‑up in Joliet, and do I need to contact Waste Management for instructions on preparing items like couches, mattresses, dressers, and mirrors?

Bulk item pick‑up in Joliet includes items such as couches, mattresses, dressers, tables, chairs, and mirrors. Generally, one to two bulk items per week may be placed out with your regularly scheduled trash collection.

All items should be fully contained and broken down as much as possible. Items must be wrapped in plastic or covered when moisture is present or predicted on your collection day to ensure safe and proper handling.

It is a best practice to call Waste Management at 815‑280‑7854 before placing any bulk item at the curb. This helps confirm that your item meets all requirements and your items that you wish to discard are prepared correctly for pick‑up.

Eviction or move‑out piles containing multiple pieces of furniture require a special collection and must be scheduled directly with Waste Management by calling 815‑280‑7854.

For information on municipal waste programs and guidelines, please visit the City’s Garbage and Recycling page.

More FAQs

ZONING DEPARTMENT

FAQs

Am I allowed to keep chickens, roosters, bees or any other barn/farm like animal on my property?
CONTACT US

No bees, farm animals, or fowl are allowed within Joliet City limits.
- Report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
Can I park my vehicle on the grass anywhere in my yard?
CONTACT US

No. Residents are not allowed to park their vehicles on grass.
- Please report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
Can I park my camper, boat, RV, or trailer on my property?
RECREATIONAL VEHICLE GUIDELINES

Residents are allowed to park their recreational type vehicles on their property up to 48 hours in order to load/unload.
- Residents that store these types of items on their property need to contact the Zoning Department for size, location, and pad requirements at 815-724-4055.
- Report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
Where can I find the City of Joliet’s Open Government Transparency information?

OPEN GOVERNMENT & TRANSPARENCY

Visit joliet.gov/transparency for budgets, agendas, ordinances, public records, and information on the proposed Data Center, or submit FOIA requests at joliet.gov/foia.

More FAQs

FAQs

NICOR GAS - NATURAL GAS SMELL or LEAK

OBTAINING A BUILDING PERMIT

NO PERMITS POSTED

PLAT OF SURVEY

ROOF REPAIR POLICY & SIDING ORDINANCE

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

FAQs

METHODS OF COMMUNICATION

CITY OF JOLIET - DIRECTORY

SERVICE REQUEST

SUBMISSION GUIDELINES

CONTACT INFORMATION GUIDELINES

REQUESTING A CITY SERVICE

LANDLORD / TENANT CONTACT REQUIREMENTS

PUBLIC RECORD & FREEDOM OF INFORMATION (FOIA) REQUESTS

SERVICE REQUEST NUMBER

UPON SUBMISSION:

When reporting any active storm related issues, please be prepared to provide:

City Services - City Roads, Trees, Storm Damage, Utilities

Storm-related issues you can report to the City include:

Utility Outages & Private Utility Lines

Safety Critical Utility Hazards

Important Notes

FAQs

METHODS OF COMMUNICATION

CITY OF JOLIET - DIRECTORY

FESTIVALS & EVENTS

CITY COUNCIL - DIRECTORY

DISTRICTS 1-5

AT-LARGE

COMMITTEES & COMMISSIONS

CITY COUNCIL MAPS

WILL COUNTY ELECTED OFFICIALS

KENDALL COUNTY ELECTED OFFICIALS

SOCIAL MEDIA

1. FACEBOOK:

2. TWITTER:

3. SMART MESSAGE COMMUNITY ALERTS:

IMPORTANT:

OTHER MEDIA RESOURCES:

John Lukancic Office of Emergency & Disaster Management

FAQs

PAYMENT OPTIONS

LOST PARKING TICKET

HOURS OF OPERATION

WATER BILLING QUESTIONS

START OR STOP SERVICE

EMERGENCY SHUT OFF

SENIOR DISCOUNT

GARAGE SALE PERMITS

PAYMENT OPTIONS

ADMINISTRATIVE ADJUDICATION HEARINGS

PAYMENT METHODS

PUBLIC UTILITIES PROGRAMS

JOLIET CUSTOMER WATER PORTAL

JOLIET CUSTOMER WATER PORTAL

FAQs

WASTE MANAGEMENT

CITY HALL HOLIDAY CLOSURES

2026

WASTE MANAGEMENT HOLIDAY SCHEDULE

2026

HOURS OF OPERATION

CITY OF JOLIET - DIRECTORY

METHODS OF COMMUNICATION

CITY OF JOLIET - DIRECTORY

SOCIAL MEDIA

1. FACEBOOK:

2. TWITTER:

3. INSTAGRAM:

4. SMART MESSAGE COMMUNITY ALERTS:

CONTACT THE NORTHERN ILLINOIS FEDERAL BANKRUPTCY COURT OR YOUR BANKRUPTCY LAWYER FOR;

NOTE:

The City of Joliet has no affiliation with the United States Northern District of Illinois bankruptcy filing procedures, records, documents or paperwork of any kind, nor does it have any information on court times or its bankruptcy procedures.

NOTICE OF FORECLOSURE SHOULD BE SENT TO THE FOLLOWING DEPARTMENT;

NOTICE OF BANKRUPTCY SHOULD BE SENT TO THE FOLLOWING DEPARTMENTS;

PRE-CITY COUNCIL & COUNCIL MEETING INFORMATION

MEETING GUIDELINES & PROCEDURES

FREEDOM OF INFORMATION (FOIA) REQUESTS

John Lukancic
Office of Emergency & Disaster Management