Frequently Asked Questions (FAQ)

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BUILDING AND INSPECTIONS DEPARTMENT

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
Who can I contact to verify if my home improvement project requires a permit?
OBTAINING A BUILDING PERMIT

Contact our Building and Inspections Department at 815-724-4070.
- A permit is needed for fences, pools, sheds and other residential projects. Visit our Residential Building Permits page for more information.
- To determine if your project address falls within Joliet City limits visit our Resource LookUp feature on our homepage.
How do I report a power outage, downed or low‑hanging ComEd power line, damaged transformer, utility box, or street-light outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
My neighbor is doing a renovation project without a permit. Who can I report this to?

To report residential construction work without a permit, contact the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.

If the concern involves activity occurring after normal business hours and the situation appears unsafe, you may also contact the Joliet Non-Emergency Police line at 815-726-2491.
How can I obtain a copy of my plat of survey that is required for my home improvement project?
A plat of survey is required for all permits involving the installation, replacement, or addition of fences, decks, pools, patios (with or without a roof), driveways, driveway aprons, sidewalks, garages, pergolas, additions, and similar structures. This requirement also applies to replacing existing flatwork—such as driveways, aprons, or sidewalks—even when the dimensions and location remain the same.
If you’re having trouble locating your plat of survey, visit our Residential Building Permits page for more information.

If you’re unable to find your plat of survey, try the following options:
1. Closing papers from purchase of home
2. Check with your mortgage company or attorney may have a copy
3. Submit a Freedom of Information Act Request through our FOIA Request Portal to see if the city has a copy of this document
4. Try to call local surveying companies for possibility of a copy
If none of these options result in obtaining the required plat of survey for your project address, a new survey will be necessary.

For questions or additional guidance, contact the City of Joliet Building Department at 815-724-4070.
Where can I find information on Joliet's Roof Repair Policy and/or Siding Ordinances?
ROOF REPAIR POLICY & SIDING ORDINANCE

Visit our Building Code Information page to find information on both the City's Roof Repair Policy and Siding Ordinance.
- For further questions after reviewing this information contact our Building Inspections Department at 815-724-4070.
Where can I find information on building codes, HVAC Testing, and how to register with the city as a contractor?

Visit our Building Code and Contractor Information page or for more information or call our Building Inspections Division at: 815-724-4070.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.

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CITY HALL - CITIZEN SERVICES DESK

FAQs

How can I communicate with City Hall?

City Hall can be reached by walk‑in, phone, email, online services, or appointment during business hours (Monday–Friday, 8:00 a.m.–4:30 p.m., except holidays). Visitors should enter through the west or east entrances off Des Plaines or Joliet St.; other entrances remain locked. For general questions, contact City Hall at 815‑724‑4000 or infodesk@joliet.gov. Staff can assist and direct you to the proper department. Visit our Contact Us page for a full directory of City staff, City Council, the Mayor, and department contacts.
What is a Service Request?

A Service Request is a way for residents to report non‑emergency neighborhood or community concerns, such as tall grass and brush, junk or debris in yards, driveways, vacant lots or alleyways, unpermitted home projects, or property maintenance issues, and more. It may also be used to request routine City services like parkway tree trimming, pothole repair, or reporting City street‑light outages.

Submission Guidelines:
Once submitted, a Service Request becomes a public record under FOIA, is assigned to the appropriate department, and receives an initial review within 15 business days. Some requests may take longer depending on complexity, seasonal issue, or multi‑department involvement.

For more information on service requests, visit our Report page or our Service Request page or contact the Citizen Services Desk at 815-724-4005 or infodesk@joliet.gov.
Do I have to give my name when I call City Hall to lodge a neighborhood complaint?

Most callers may stay anonymous when reporting a neighborhood complaint. However, if you do not provide contact information and the details are incomplete, the City may be unable to act on your request.

You must provide contact information when requesting City services such as parkway tree trimming, pothole repair, sidewalk repair, or reporting a streetlight outage. Tenant contact information is required for interior rental property code issues. The City does not handle civil landlord/tenant disputes or test for mold.

All submitted service requests become public records under FOIA and cannot be deleted. All service requests are public documents and may be accessed by submitting a Freedom of Information Act (FOIA) request through the City’s FOIA Portal. A self‑serve FOIA station is available at City Hall, Monday–Friday, 8 a.m.–4:30 p.m.
Does every service request have a tracking number?

Yes. Every service request has a tracking number. When you call City Hall to report an issue, you may ask the operator for the service request number to track its progress. Requests submitted through the CitizenVUE app or online portal automatically generate a number, which can be viewed anytime under the app’s “My Requests” tab. To follow up on any request, contact the City Hall Citizen Services Desk at 815‑724‑4000 with your tracking number or the address of the concern.
What is the timeline that City Departments/Inspectors have to review my Service Request?

City departments and inspectors have up to 15 business days from the date your Service Request is submitted to complete an initial review. Some requests may take longer depending on weather, season, staff workload, or multi‑department involvement.

To follow up on your request, contact the City Hall Citizen Services Desk at 815‑724‑4000 and provide your service request number and/or the address of the issue.
Does the City have a Contact Us directory for key staff and department contact information?

Yes. Please visit our Contact Us page for a full directory of key staff, City Council, Mayor and department contact information.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
What kinds of issues can I report through the cities online Service Request portal, CitizenVUE?

CitizenVUE is for non‑emergency city service requests. Do not submit police, fire, or water/sewer emergencies through the portal. For police or fire emergencies, call 911. For non‑emergency police or fire needs, call 815‑726‑2491. For water or sewer emergencies, contact Public Utilities at 815‑724‑4220 (Option 1).

Use CitizenVUE to report tall grass, trash or debris, graffiti, exterior property maintenance issues, potholes, City‑owned street‑light outages, damaged street signs, parkway tree concerns, sidewalk hazards, blocked storm drains, unpermitted work, overflowing dumpsters, illegal parking on grass, RVs/trailers parked improperly, unpermitted home businesses, fence or shed setback issues, and other non‑urgent Public Works or code enforcement matters.

For help, visit I Want To Report… or contact the Citizen Services Desk at 815‑724‑4005 or infodesk@joliet.gov.
What types of issues should not be reported in a service request?
CitizenVUE is for non‑emergency city service needs only. Do not report issues that require immediate Police, Fire, or Public Utility response. City Hall staff are not equipped to handle these types of emergencies.

Do NOT submit a Service Request for:
1. Emergencies – Dial 911
  Natural gas odors, sparking/downed power lines, fires, medical emergencies, crimes in progress.
2. Utility Emergencies
  ComEd outages or hazards 800‑334‑6748, AT&T/Comcast down lines, Nicor Gas leaks 888‑642‑6748. Call 911 if dangerous.
3. Police/Public Safety Matters
  Suspicious activity, noise disturbances, traffic/speeding issues, illegal parking, animal disturbances.
  Non‑emergency police/fire: 815‑726‑2491.
4. After‑Hours Urgent Issues
  Water main breaks, basement flooding, major sewer backups.
  Public Utilities 24‑hr line: 815‑724‑4220 (Option 1).
5. Issues Outside City Jurisdiction
  State/county roads (I‑80, I‑55, Rt. 30, 59, etc.), private property civil disputes.
If uncertain and the issue is not an emergency or would require police or fire assistance, contact Citizen Services at 815‑724‑4000 or infodesk@joliet.gov.
Who can I contact at City Hall to make a complaint or report non-emergency neighborhood issues to, such as tall grass, trash, junk in yards, or other types of code violations?

To report issues such as tall grass, trash or junk in yards, or other non-emergency code violations, residents can contact the City of Joliet in the following ways:

By Phone
Call the City Hall – Citizen Services Desk at 815-724-4005
Available Monday through Friday, 8:00 a.m. – 4:30 p.m.

In Person
Visit City Hall at:
150 W. Jefferson Street, Joliet, IL 60432
Monday through Friday, 8:00 a.m. – 4:30 p.m.

Online
Submit a request using the VUEWorks: CitizenVUE app or online portal:
https://www.joliet.gov/our-city/i-want-to/report-3101

Police and Fire Concerns
For emergencies, dial 911.
For non-emergency police or fire assistance, contact 815-726-2491.

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CITY MANAGER'S OFFICE

FAQs

How can I communicate with City Hall?

City Hall can be reached by walk‑in, phone, email, online services, or appointment during business hours (Monday–Friday, 8:00 a.m.–4:30 p.m., except holidays). Visitors should enter through the west or east entrances off Des Plaines or Joliet St.; other entrances remain locked. For general questions, contact City Hall at 815‑724‑4000 or infodesk@joliet.gov. Staff can assist and direct you to the proper department. Visit our Contact Us page for a full directory of City staff, City Council, the Mayor, and department contacts.
Where can I find information on community events and activities in Joliet?

Residents can find community events and activities on the City's Events and Arts, City Square and Billie Limacher Bicentennial Park & Theatre pages. For regional tourism and additional events, visit Visit Heritage Corridor Destinations and Visit Joliet, or call 800‑926‑2262.
How can I determine which Council District I live in and which Councilman or Councilwoman represents my area?

Use the City’s Resource LookUp tool on the homepage to find your Council District and representative or contact Citizen Services at 815-724-4000.

District Representatives:
D1: Larry Hug – lhug@joliet.gov
D2: Pat Mudron – pmudron@joliet.gov
D3: Sherri Reardon – sreardon@joliet.gov
D4: Cesar Cardenas – ccardenas@joliet.gov
D5: Suzanna Ibarra – sibarra@joliet.gov

At‑Large:
Cesar Guerrero – cguerrero@joliet.gov
Jan Quillman – jquillman@joliet.gov
Joe Clement – jclement@joliet.gov

Council maps are available from the City Clerk’s Office (815‑724‑3780). For county elected official info, visit the Will or Kendall County Clerk websites.
As a resident how can I stay connected with the City of Joliet?

Residents can stay connected with Joliet through social media, alerts, and City meeting broadcasts. Follow the City of Joliet, Illinois, Government, Joliet Police Department, and Joliet Fire Department on Facebook for news, events, and updates. On Twitter, follow @TheCityofJoliet for announcements and media releases. Sign up for Smart 911 at joliet.gov/smartmessage to receive alerts such as water main breaks, street closures, and service changes. For weather warnings, use official sources like the National Weather Service or a NOAA Weather Radio. Visit the City website for Calendars and News. Pre‑City Council meetings are held the first and third Monday at 5:30 p.m., and City Council meetings the first and third Tuesday at 6:30 p.m., at City Hall. Meetings air on JCTV (Comcast 6, AT&T 99) and can be viewed online via our Meeting Agenda, Minutes and Videos page, or visit our JCTV page for program information.
Does the City have a Contact Us directory for key staff and department contact information?

Yes. Please visit our Contact Us page for a full directory of key staff, City Council, Mayor and department contact information.
How can I find information on the City of Joliet's Community Emergency Response Team (CERT) classes?

If you are a Joliet resident 18 or older, you can join the Community Emergency Response Team (CERT) through the City’s Office of Emergency & Disaster Management. Volunteers help with community projects, neighbor education, disaster response, staffing information booths, and more. For details, visit www.joliet.gov/cert, call 815-724-3563, or email EmergencyManagement@joliet.gov.
What is the Emergency Alert Program (Smart911)?

The Emergency Alert Program, powered by Smart911, sends important, time‑sensitive notifications to residents during emergencies such as water main breaks, boil orders, missing persons, or evacuations. By signing up, you choose how you want to receive alerts—phone calls, texts, emails, and more—so critical information reaches you wherever you are and in the way you prefer. Visit our Stay Informed...page for more information or visit https://www.smart911.com/ to sign up today.
Where can I find information on Emergency Preparedness?

For emergency preparedness information, visit the City's Emergency Preparedness page for guidance on how you and your family can prepare for emergencies. For questions, contact the Office of Emergency & Disaster Management: John Lukancic at EmergencyManagement@joliet.gov or 815‑724‑3563. The City of Joliet is a StormReady community.

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CUSTOMER SERVICE

FAQs

How can I pay for my City of Joliet Parking ticket?

You can pay City‑issued parking or compliance tickets by phone at 815‑724‑3820 during business hours, in person at City Hall (150 W. Jefferson St., Monday–Friday, 8 a.m.–4:30 p.m.), by mail to City of Joliet, Attn: Customer Service, 150 W. Jefferson St., Joliet, IL 60432, or through the City’s online payment portal. Visitors must use the west or east entrances off Des Plaines or Joliet St.; other entrances remain locked. For questions or additional payment options, contact Customer Service at 815‑724‑3820, or email customerservice@joliet.gov.

The City of Joliet does not accept payment for any type of moving violation ticket issued in any county. Check the issued ticket for method of acceptable payment and address location to pay by mail or in person for this type of ticket.

If you have lost your parking ticket, contact Customer Service at 815‑724‑3820 during business hours. Please have the vehicle’s license plate number ready so staff can look up the ticket.
Who do I contact if I have a water billing question?

For water billing questions or to start/stop service, contact Customer Service at 815‑724‑3820 or customerservice@joliet.gov. Staff are available during business hours. Visitors must enter City Hall through the west or east entrances off Des Plaines St. or Joliet St.; other entrances remain locked.
Who do I contact for water to start or stop services or for repair turn off or offs?

START OR STOP SERVICE

To start or stop water service due to moving in or out of your apartment, house, or business contact Customer Service at 815-724-3820, during business hours.

EMERGENCY SHUT OFF

If your turn off is due to a water related emergency or repairs, contact our 24-Hour Emergency Public Utilities line at 815-724-4220 (Option 1). Once the repair is complete contact Public Utilities to have the water turned back on.
Does the City of Joliet offer a Senior Discount on their municipal water bill?

Seniors 65+ who live within Joliet city limits may receive a water bill discount. To apply, provide age verification (driver’s license or ID) to Customer Service. For details, contact Customer Service at 815‑724‑3820 or customerservice@joliet.gov.
Where do I get a garage sale permit?

Garage sale permits can be purchased at the Customer Service windows at City Hall, 150 W. Jefferson St., Monday–Friday, 8:00 a.m.–4:30 p.m. Residents may hold two garage sales per calendar year, each lasting no more than four consecutive days. Permits cost $6 for individual sales and $30 for community events. Enter City Hall through the west or east entrances off Des Plaines or Joliet St.; other entrances remain locked. For questions, visit the Garage Sale page or call Customer Service at 815‑724‑3820 or email customerservice@joliet.gov.
Where do I pay City issued parking/compliance tickets?

You can pay City‑issued parking or compliance tickets by phone at 815‑724‑3820 during business hours, in person at City Hall (150 W. Jefferson St., Monday–Friday, 8 a.m.–4:30 p.m.), by mail to City of Joliet, Attn: Customer Service, 150 W. Jefferson St., Joliet, IL 60432, or through the City’s online payment portal. Visitors must use the west or east entrances off Des Plaines or Joliet St.; other entrances remain locked. For questions or additional payment options, contact Customer Service at 815‑724‑3820, or email customerservice@joliet.gov.

The City of Joliet does not accept payment for any type of moving violation ticket issued in any county. Check the issued ticket for method of acceptable payment and address location to pay by mail or in person for this type of ticket.

If you have lost your parking ticket, contact Customer Service at 815‑724‑3820 during business hours. Please have the vehicle’s license plate number ready so staff can look up the ticket.
Where and when are Parking Ticket and Administrative Adjudication Hearings held?
ADMINISTRATIVE ADJUDICATION HEARINGS

Administrative Adjudication Hearings are held at City Hall located at 150 W. Jefferson St., in the second floor Council Chambers. Hearings are normally held on the fourth Tuesday of each month. All visitors (mask or face coverings are based on personal preference or need) should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
- Any questions regarding a parking ticket can contact the Legal Department at 815-724-3800.
- Any other questions may be directed to the Legal Department Adjudication Coordinator at 815-724-3794 or visit our Adjudication page for more information.
- Adjudication Hearing notices will be mailed out to addresses we currently have on file.
  - If you've recently moved and need to update your address, contact our Adjudication Coordinator at 815-724-3794, Monday-Friday, 8 a.m. - 4:30 p.m.
- For questions on Administrative Adjudication Hearings that are held by Neighborhood Services, call 815-724-4090.
- For questions on Administrative Adjudication Hearings for Business Services, call 815-724-3905.
How can I pay my municipal water bill?

You can pay your municipal water bill online through the City’s Make a Payment page, in person at the City Hall Customer Service windows, or at the payment kiosks in City Hall or JPD (account number required). A drop box is available outside City Hall. You may also pay by phone using the Automated Payment Line at 877‑811‑3799 (fee applies) or by mail to: City of Joliet, Attn: Customer Service, 150 W. Jefferson St., Joliet, IL 60432. For more details, visit the Customer Service page. Contact Customer Service at 815‑724‑3820 or customerservice@joliet.gov for assistance during business hours.
Does the City of Joliet offer any programs to help residents potentially save money?

Yes. Joliet offers several programs to help residents save money. Public Utilities provides incentives and rebates; visit the Public Utilities Customer Programs page or call 815‑724‑4230 for details. The Customer Water Portal gives 24/7 access to your water account, lets you pay bills, and track water use hourly, daily, weekly, or monthly from any device. Seniors 65+ living in city limits can receive a water bill discount by providing age verification to Customer Service. For more information on any program, contact Customer Service at 815‑724‑3820 or customerservice@joliet.gov.
Joliet property sale: what paperwork and is a transfer stamp required?

Yes. Joliet requires a real estate transfer tax stamp for properties within city limits, including areas extending into Kendall County. Confirm your address using the City of Joliet Address Verification Map or the Will County or Kendall County Assessment sites. If the property is within city limits, sellers must purchase a transfer stamp at $3.00 per $1,000 of the purchase price. Required documents include a water/lien letter (submitted 4 business days before closing), Real Estate Declaration, deed, PTAX form, and a Residential Disclosure Form for newly built, never‑occupied homes.

To confirm whether a property is within city limits, use the following links: City of Joliet Address Verification Map or Will County Supervisor of Assessments and/or Kendall County Assessments.

For information visit our Real Estate Transfer page or contact our Real Estate Transfer Stamps Department at (815) 724-3902.
What are the current water and sewer rates for customers inside the City limits?

The following Water & Sewer Inside City rates are the current utility rates in effect until any changes are approved by the City Council. You can view the Current Utility Rates on the City’s website.

For any further questions regarding meter sizer and your water and sewer rates, please contact Customer Service at 815-724-3820 or via email at customerservice@joliet.gov.
When are water utility bills sent out, and who should I contact for questions about billing dates?

Billing dates can vary depending on your account’s cycle. For specific information about when your bill is mailed, due dates, or billing schedule details, please contact Customer Service directly at 815‑724‑3820 or email customerservice@joliet.gov.

You can also learn more about understanding your utility bill by visiting the City’s How to Read Your Utility Bill page.
When will my water be restored or come back on after a water main break, and who should I follow up with?

Restoration times can vary, as Public Utilities staff first investigate the leak, request an emergency JULIE locate, and dispatch repair crews who work until the repairs are complete. Pressure may be low during this time, and if water must be shut off, a precautionary boil order will be issued.

For updates on when your water will be restored, water main break information, or any other water or sewer-related questions, contact Public Utilities at 815‑724‑4220 (option 1) or publicutilities@joliet.gov.

After repairs, the city restores the area. Final restoration may take 2–3 weeks due to ground settling. Report any settling to Public Utilities. For real‑time alerts, sign up at www.joliet.gov/smartmessage.

If your water was shut off for non‑payment, contact Customer Service at 815‑724‑3820 or visit City Hall during business hours.
Where can I find information on Joliet's Customer Water Portal?

For information on Joliet’s Customer Water Portal, visit the Customer Water Portal page. The portal provides 24/7 access to your water account, allowing you to pay your bill and monitor hourly, daily, weekly, and monthly water usage from any device. For questions, contact Customer Service at 815‑724‑3820, Monday–Friday, 8 a.m.–4:30 p.m., except holidays.

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GENERAL - CITY HALL

FAQs

Who is the City of Joliet's municipal waste provider?

The City of Joliet’s municipal waste provider is Waste Management. For details on garbage, recycling, yard waste, and other municipal waste guidelines, visit the City’s Garbage and Recycling page.

For service questions, missed pickups, white‑goods collection, or cart repairs, or special collection pickup requests (fee) contact Waste Management at 815‑280‑7854.

For residential electronics or hazardous household waste, contact Waste Management’s At Your Door Special Collection at 800‑449‑7587 or visit wmatyourdoor.com.
On what holidays is City Hall closed and Waste Management pickup schedule affected?

City Hall is closed on the following holidays: New Year’s Day, Martin Luther King Jr. Day, Presidents’ Day, Good Friday, Memorial Day, *Election Day (Presidential), Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, the Friday after Thanksgiving, and Christmas Day.

Waste Management collection is delayed when your pickup day falls on or after these holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Pickup moves one day later for the rest of the week.

Holidays with no change to Waste Management collection: Martin Luther King Jr. Day, Presidents’ Day, Good Friday, Juneteenth, Columbus Day, Election Day, and Veterans Day.

For details, contact Waste Management at 815‑280‑7854 or visit the City’s Garbage and Recycling page.
What time does City Hall open/close?

City Hall is open Monday–Friday, 8:00 a.m.–4:30 p.m., except holidays. Visitors must use the west or east entrances off Des Plaines or Joliet St.; all other entrances remain locked. Departments are available by walk‑in, phone, email, online services, or appointment. General info: 815‑724‑4000, infodesk@joliet.gov. For a full directory of City staff, City Council, the Mayor, and department contacts, visit Contact Us at https://www.joliet.gov/government/about-us/contact-us
How can I communicate with City Hall?

City Hall can be reached by walk‑in, phone, email, online services, or appointment during business hours (Monday–Friday, 8:00 a.m.–4:30 p.m., except holidays). Visitors should enter through the west or east entrances off Des Plaines or Joliet St.; other entrances remain locked. For general questions, contact City Hall at 815‑724‑4000 or infodesk@joliet.gov. Staff can assist and direct you to the proper department. Visit our Contact Us page for a full directory of City staff, City Council, the Mayor, and department contacts.
Does the City of Joliet offer any social media outlets that residents can follow to stay connected to with what's going in Joliet?
SOCIAL MEDIA

Yes - Residents can check out our following social media outlets designed to inform our residents of what's going on in the City of Joliet:

1. FACEBOOK:

  City of Joliet, Illinois, Government

  Joliet Police Department

  Joliet Fire Department

Stay connected—like our Facebook pages for City information, job postings, news, downtown events, and more.

2. TWITTER:

  @TheCityofJoliet

Follow us on Twitter for City Hall information, announcements, job postings, City Council meetings and more.

3. INSTAGRAM:

  City of Joliet

  Joliet Police Department

  Joliet Fire Departmen

Follow us on Instagram for the latest City of Joliet news, events, announcements, and community highlights.

4. SMART 911 - EMERGENCY ALERT PROGRAM:

Visit  joliet.gov/smartmessage to sign up.
- Residents who sign up for Smart 911 - Emergency Alert Program will receive alerts from the City of Joliet.
- Examples include water main breaks and boil orders.
- None of our City social media outlets listed above should ever be used as a watch or warning system for any weather-related event.
Where can I file my Bankruptcy paperwork at?
CONTACT THE NORTHERN ILLINOIS FEDERAL BANKRUPTCY COURT OR YOUR BANKRUPTCY LAWYER FOR;
- For bankruptcy filing procedures.
- For bankruptcy related questions call 312-435-5694 or 312-408-5000.
- For more information visit the Northern Illinois Bankruptcy Court website.
NOTE:

The City of Joliet has no affiliation with the United States Northern District of Illinois bankruptcy filing procedures, records, documents or paperwork of any kind, nor does it have any information on court times or its bankruptcy procedures.
Where should a Notice of Foreclosure or Bankruptcy be sent?
NOTICE OF FORECLOSURE SHOULD BE SENT TO THE FOLLOWING DEPARTMENT;
- City of Joliet, Attn: City Clerk's Office, 150 W. Jefferson St., Joliet, IL 60432
NOTICE OF BANKRUPTCY SHOULD BE SENT TO THE FOLLOWING DEPARTMENTS;
- City of Joliet, Attn: Legal Department, 150 W. Jefferson St., Joliet, IL 60432
- and also, notification should be sent to: City of Joliet, Attn: Customer Services/Utility Billing, 150 W. Jefferson St., Joliet, IL 60432
When and where are City Council Meetings held?

Pre‑City Council meetings are held the Monday before each Council Meeting at 5:30 p.m. in the Council Chambers, 150 W. Jefferson St., 2nd floor. City Council meetings are held the first and third Tuesday of each month at 6:30 p.m., same location. Enter City Hall through the west or east entrances off Des Plaines or Joliet St.; other entrances remain locked. Dates may change for holidays. Meetings are broadcast on JCTV (Comcast 6, AT&T 99) and available online on the Meetings, Agendas and Videos page. For local programming, visit the JCTV Community Television page.

MEETING GUIDELINES & PROCEDURES

For more information visit our Public Meeting Schedule and Procedure page or call 815-724-3780 during business hours.
If I need information that I believe that the City of Joliet has in its files regarding myself or my property, what is the easiest way I can obtain it?
FREEDOM OF INFORMATION (FOIA) REQUESTS

Freedom of Information (FOIA) requests can be submitted through the City of Joliet's FOIA Request Portal or stop by our self-service center located at the City Hall - Self Service Center Desk during business hours.
- For further information or questions visit our City Clerk's page or call 815-724-3780.
- City Hall departments and staff are available to our residents and the public via walk-in (mask or face coverings based on personal preference or need), phone, online, email or by appointment only (if applicable) during business hours.
- All visitors should access City Hall through the west and/or east side entrances of the building off Des Plaines St. and/or Joliet St. All other entrances will remain locked until further notice.
Where can I find information on community events and activities in Joliet?

Residents can find community events and activities on the City's Events and Arts, City Square and Billie Limacher Bicentennial Park & Theatre pages. For regional tourism and additional events, visit Visit Heritage Corridor Destinations and Visit Joliet, or call 800‑926‑2262.
Where can I find information on Joliet’s parks?
LOCAL PARK INFORMATION

Visit the Joliet Park District page or call 815-741-7275 for more information.
- Joliet Park District is located at 3000 W. Jefferson St., Joliet, IL, 60435.
Visit Joliet’s Billie Limacher’s Bicentennial Park & Theater page or call 815-724-3761 for more information.
- Joliet's Billie Limacher's Bicentennial Park & Theater is located at 201 W. Jefferson St., Joliet, IL, 60432.
Visit the Plainfield Park District page or call 815-436-8812 for more information.
- Plainfield Park District is located at 23729 W. Ottawa St., Plainfield, IL, 60431.
Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
Where can I find information on Joliet Fire Department Mental Health, Community Care, and community education programs?

THRIVEWORKS MENTAL HEALTH, COMMUNITY CARE RISK REDUCTION & OTHER EDUCATION PROGRAMS

The City of Joliet’s Thriveworks and Community Care Program provides support and resources for various needs, including basic necessities, mental and physical health, substance use, housing, safety concerns, and more.

Visit our Thriveworks and Community Care page for more information on each of these programs or contact the Joliet Fire Department at 815-724-3500 or 815-724-3506, email jfdcrr@joliet.gov, or in emergency, dial 9-1-1.

Click here for more information on JFD Community Outreach and Education Programs that they offer.
Does the City have a Contact Us directory for key staff and department contact information?

Yes. Please visit our Contact Us page for a full directory of key staff, City Council, Mayor and department contact information.
Does the City of Joliet offer any programs to help residents potentially save money?

Yes. Joliet offers several programs to help residents save money. Public Utilities provides incentives and rebates; visit the Public Utilities Customer Programs page or call 815‑724‑4230 for details. The Customer Water Portal gives 24/7 access to your water account, lets you pay bills, and track water use hourly, daily, weekly, or monthly from any device. Seniors 65+ living in city limits can receive a water bill discount by providing age verification to Customer Service. For more information on any program, contact Customer Service at 815‑724‑3820 or customerservice@joliet.gov.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
How can I find information on the City of Joliet's Community Emergency Response Team (CERT) classes?

If you are a Joliet resident 18 or older, you can join the Community Emergency Response Team (CERT) through the City’s Office of Emergency & Disaster Management. Volunteers help with community projects, neighbor education, disaster response, staffing information booths, and more. For details, visit www.joliet.gov/cert, call 815-724-3563, or email EmergencyManagement@joliet.gov.
How can I learn more information about how Joliet is seeking to secure Lake Michigan water as a new water source?
LAKE MICHIGAN WATER

Visit our Rethink Water page to learn about how the City of Joliet is moving forward to secure Lake Michigan water.
- For more information contact our Public Utilities Department at 815-724-4230.
How can I request employment verification?

Please send your employment verification request by emailing payroll@joliet.gov
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
I am new to the community where can I find important information that I may need as a new resident?
NEW RESIDENT INFORMATION

Welcome to Joliet!

You can find important resident information by visiting our Residents and Resident Information pages on the City of Joliet website.

We have also created a Resident Guide filled with helpful and practical information for all residents—whether you are new to the community or have lived in Joliet your entire life.
- RESIDENT GUIDE
- GUIA DE RESIDENTES
For further questions stop by or call us at the City Hall - Citizen Services Desk at 815-724-4000 or by email at infodesk@joliet.gov. We have friendly knowledgeable staff to help answer and direct your inquiries to the appropriate department at City Hall.
I have no water or low water pressure at my property which department do I report this to?

If you have no water, low pressure, discolored or foul‑smelling water, a sewer back‑up, a water main issue, or if you just need repairs and need your water shut off, you can call the City of Joliet’s Department of Public Utilities at 815‑724‑4220, select option 1. They’re available 24/7 for water and sewer emergencies.
Joliet property sale: what paperwork and is a transfer stamp required?

Yes. Joliet requires a real estate transfer tax stamp for properties within city limits, including areas extending into Kendall County. Confirm your address using the City of Joliet Address Verification Map or the Will County or Kendall County Assessment sites. If the property is within city limits, sellers must purchase a transfer stamp at $3.00 per $1,000 of the purchase price. Required documents include a water/lien letter (submitted 4 business days before closing), Real Estate Declaration, deed, PTAX form, and a Residential Disclosure Form for newly built, never‑occupied homes.

To confirm whether a property is within city limits, use the following links: City of Joliet Address Verification Map or Will County Supervisor of Assessments and/or Kendall County Assessments.

For information visit our Real Estate Transfer page or contact our Real Estate Transfer Stamps Department at (815) 724-3902.
When and where are Parking Ticket and Administrative Adjudication Hearings held?
ADMINISTRATIVE ADJUDICATION HEARINGS

Administrative Adjudication Hearings are held at City Hall located at 150 W. Jefferson St., in the second floor Council Chambers. Hearings are normally held on the fourth Tuesday of each month. All visitors (mask or face coverings are based on personal preference or need) should access City Hall through the west and/or east side entrances of the building off Des Plaines St and/or Joliet St. All other entrances will remain locked until further notice.
- Any questions regarding a parking ticket can contact the City Collector at 815-724-3820.
- Any other questions may be directed to the Legal Department Adjudication Coordinator at 815-724-3794 or visit our Adjudication page for more information.
- Adjudication Hearing notices will be mailed out to addresses we currently have on file.
  - If you've recently moved and need to update your address, contact our Adjudication Coordinator at 815-724-3794, Monday-Friday, from 8 a.m. - 4:30 p.m.
- For questions on Administrative Adjudication Hearings that are held by Neighborhood Services, call 815-724-4090.
- For questions on Administrative Adjudication Hearings for Business Services, call 815-724-3905.
Where can I find a current list of employment opportunities that are available with the City of Joliet?
EMPLOYMENT OPPORTUNITIES

For a list of current employment opportunities available at the City of Joliet visit our Employment Opportunities page.
- For employment questions or information contact Human Resources at 815-724-4020 or by email to
  employment@joliet.gov
The City of Joliet is an Equal Opportunity Employer.
Where can I find a list of current capital projects that are going on within the City of Joliet?

CAPITAL IMPROVEMENT PROJECTS

Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.

Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.
Where can I find information on City of Joliet's Boards and Commissions?

BOARDS & COMMISSIONS

Visit our Boards and Commissions page.
Where can I find information on Joliet's Customer Water Portal?

For information on Joliet’s Customer Water Portal, visit the Customer Water Portal page. The portal provides 24/7 access to your water account, allowing you to pay your bill and monitor hourly, daily, weekly, and monthly water usage from any device. For questions, contact Customer Service at 815‑724‑3820, Monday–Friday, 8 a.m.–4:30 p.m., except holidays.
Where can I find the City of Joliet’s Open Government Transparency information?

OPEN GOVERNMENT & TRANSPARENCY

Visit joliet.gov/transparency for budgets, agendas, ordinances, public records, and information on the proposed Data Center, or submit FOIA requests at joliet.gov/foia.
Where do Joliet residents in Will or Kendall County pay their property taxes or inquire about assessments and homestead exemptions?

Joliet residents residing in Will County should contact or visit the Will County Treasurer’s Office, located at 302 North Chicago Street, Joliet, IL 60432.

Residents living in Kendall County should contact or visit the Kendall County Treasurer/Collector’s Office at 504 South Main Street, Yorkville, IL 60560.

Please note that the City of Joliet does not accept property tax payments and does not handle property assessment or homestead exemption inquiries. If you require assessment-related assistance, please refer to the Township Assessor listed on the back of your property tax bill.
Who can I contact if my neighbor’s pet is running off its leash or at large in the neighborhood?

Contact Joliet Township Animal Control at 815-725-0333 or the Joliet Police non-emergency line at 815-726-2491. In an emergency, dial 911.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.
Who should I contact if I am interested in having a block party, special event, or need a film permit?

Contact the City of Joliet – Cultural Affairs & Special Events Division at 815-724-3761, via email at cojspecialevents@joliet.gov or visit our Permits & Forms page for more information. This division handles permits and approvals for block parties, special events, filming and more.

More FAQs

JOLIET FIRE DEPARTMENT

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
Where can I find information on Joliet Fire Department Mental Health, Community Care, and community education programs?

THRIVEWORKS MENTAL HEALTH, COMMUNITY CARE RISK REDUCTION & OTHER EDUCATION PROGRAMS

The City of Joliet’s Thriveworks and Community Care Program provides support and resources for various needs, including basic necessities, mental and physical health, substance use, housing, safety concerns, and more.

Visit our Thriveworks and Community Care page for more information on each of these programs or contact the Joliet Fire Department at 815-724-3500 or 815-724-3506, email jfdcrr@joliet.gov, or in emergency, dial 9-1-1.

Click here for more information on JFD Community Outreach and Education Programs that they offer.
How do I report a power outage, downed or low‑hanging ComEd power line, damaged transformer, utility box, or street-light outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
Does the Joliet Fire Department offer AED/CPR classes?

Yes! Free for Joliet residents ages 13 and up. For more information, call 815‑724‑3500 or email jfdcommunityeducation@joliet.gov

Click here for more information on JFD Community Outreach and Education Programs that they offer.
What are the requirements to have a fire pit?
FIRE PIT GUIDELINES

Fire pits are allowed, however;
- They must be a commercial built pit with steel legs with wire mesh sides and a top.
- Fire pits must be 15ft. from any combustible building/fence and a garden hose nearby is recommended.
- Only hardwood logs or commercially made logs (Dura-Logs) are to be burned.
- If your fire pit is emitting smoke that is found to be offensive, or if the smoke bothers a neighbor with a medical condition, the fire may be ordered to be extinguished.
- For general fire pit questions contact the Joliet Fire Department at 815-724-3500 for more information.
- To report open burning or offensive smoke complaints contact the Joliet Police & Fire Department's Non-Emergency Line for assistance at 815-726-2491 or in emergency dial 9-1-1.
Does the Joliet Police & Fire Departments have a non-emergency phone number that they can be reached at?

NON-EMERGENCY POLICE & FIRE

Joliet Police & Fire Department’s Non-Emergency line can be reached at 815-726-2491.

In emergency dial 911.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
What fall‑prevention resources for older adults are offered by the Joliet Fire Department’s Community Paramedic and Social Worker Programs?
Falls are the leading cause of injury for adults age 65 and older and are both common and preventable. Risk factors can include medication side effects such as dizziness or drowsiness, so regular medication reviews with a healthcare provider are encouraged.

The Joliet Fire Department Community Paramedic / Social Worker Program offers support to help reduce fall risks.
- Phone: 815-724-3500
Services include:
- In-home safety assessments
- Fall risk evaluations
- Home safety recommendations
- Connection to additional support resources
These services are designed to help residents stay safe and independent in their homes.
What is the Emergency Alert Program (Smart911)?

The Emergency Alert Program, powered by Smart911, sends important, time‑sensitive notifications to residents during emergencies such as water main breaks, boil orders, missing persons, or evacuations. By signing up, you choose how you want to receive alerts—phone calls, texts, emails, and more—so critical information reaches you wherever you are and in the way you prefer. Visit our Stay Informed...page for more information or visit https://www.smart911.com/ to sign up today.

More FAQs

JOLIET POLICE DEPARTMENT

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
How do I report a power outage, downed or low‑hanging ComEd power line, damaged transformer, utility box, or street-light outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
Does the Joliet Police & Fire Departments have a non-emergency phone number that they can be reached at?

NON-EMERGENCY POLICE & FIRE

Joliet Police & Fire Department’s Non-Emergency line can be reached at 815-726-2491.

In emergency dial 911.
Where can I follow up on or obtain a copy of an accident or police report?
CRASH REPORTS & FOIA REQUESTS

Crash reports can be purchased online at www.buycrash.com.
- Crash reports can also be purchased at a cost of $5 (exact change only) at the Police Department’s Front Desk located at 150 W. Washington St.
- If you do not have exact change, you can pay for the crash report at the Customer Service windows in City Hall and bring the receipt to the Police Department.
Police reports can be requested through the Freedom of Information Act (FOIA) by visiting our FOIA Request Portal. For more information contact our JPD Records Department at 815-724-3100, located at 150 W. Washington St., Joliet, IL 60432.
When does the city snow ban for parking go into effect?
ON STREET PARKING SNOW BAN

On-street parking is prohibited for any snowfall accumulation within a 24-hour period of (2") two inches or more.
- Once the plow trucks have cleared the street by your home or business after the snow has stopped, you may move your vehicle back on the street.
- Violators to this ban can be ticketed, towed, or both.
  - Call Joliet's non-emergency police line at 815-726-2491 to report.
- All towing, storage, and associated legal fees will be the responsibility of the vehicle owner.
How long can I park my car on a city street?
ON STREET PARKING

No person shall park or store any vehicle on any public street, alley or public way for more than 48 consecutive hours.
- Contact the Joliet Police Department’s non-emergency line at 815-726-2491 to report all on street parking violations.
- Residents can also submit complaints through the Joliet Police Department's Traffic Division's Traffic Complaint Form.
How do I report an abandoned vehicle that is parked in the street?
ABANDON VEHICLE PARKED ON THE STREET

Please contact the Joliet Police Departments' non-emergency number at 815-726-2491 to report all on street parking violations.
- Please be prepared to give a detailed description of the vehicle, plate number, and address location the vehicle is parked in front of.
- The Joliet Traffic Division also has an online line Traffic Complaint Form that you can use to lodge your on-street parking violations through.
Does the Joliet Police Department have a list of frequently asked questions (FAQ)?

JPD - FREQUENTLY ASKED QUESTIONS - FAQs

YES - Visit JPD's FAQ's page for more information.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
My vehicle was towed. How do I get it released?

Please visit the Towed Vehicle Release page for information about releasing a vehicle that was towed or impounded by Joliet Police.
What is curfew in Joliet?

Per Joliet City ordinance 21-18, curfew for juveniles aged 16 & 17 is between 11:00pm and 6:00am. Curfew for juveniles 15 and under is between 10:00pm and 6:00am. The full ordinance, along with exceptions, can also be found in ordinance 21-18. For more information visit
What is the Emergency Alert Program (Smart911)?

The Emergency Alert Program, powered by Smart911, sends important, time‑sensitive notifications to residents during emergencies such as water main breaks, boil orders, missing persons, or evacuations. By signing up, you choose how you want to receive alerts—phone calls, texts, emails, and more—so critical information reaches you wherever you are and in the way you prefer. Visit our Stay Informed...page for more information or visit https://www.smart911.com/ to sign up today.
Where do I get an Order of Protection?

You must file for an Order of Protection (OOP) in the county where you reside. Be sure to bring any history of documentation or police reports regarding past incidents of domestic violence or harassment. Will County OOP information can be found on the Will County OOP website. Kendall County OOP information can be found on the Kendall County OOP website.
Who can I contact if my neighbor’s pet is running off its leash or at large in the neighborhood?

Contact Joliet Township Animal Control at 815-725-0333 or the Joliet Police non-emergency line at 815-726-2491. In an emergency, dial 911.

More FAQs

NEIGHBORHOOD SERVICES

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
When can garbage containers be placed at the curb and when do containers need to be removed?
WASTE MANAGEMENT GUIDELINES

All items must be placed at the curb by 7 a.m. on the day of collection, but not prior to 6:30 p.m. on the day before collection, unless notification is given by media release by the City due to extreme weather conditions.
- All emptied waste containers should be removed within 10 (ten) hours after collection.
- For more garbage, recycling, and yard waste information visit our Garbage & Recycling page.
- To report toters left curbside/in the street after allotted time, contact the City Hall - Citizen Services Desk at 815-724-4005 or lodge a service request.
- Please provide your area's Waste Management collection pick-up day in the service request description details.
What is the height restriction for grass/weeds?
LAWN MAINTENANCE

Grass or weeds can’t exceed 8 inches on any parcel of land or lot in the City of Joliet per City ordinance.
- To report these types of violations, contact the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.
Can I place my leaves on the street for the city to pick up?
YARD WASTE GUIDELINES

The City of Joliet prohibits placing leaves, branches or any yard waste debris on our city curbs, sidewalks, and parkways or in our city streets per City ordinance.
- When leaves have been raked into the street, our city street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment.
- Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more.
- All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines.
- Contact 815-724-4005 to report this violation or lodge an online service request.
Does the City require me to shovel my residential sidewalk?
SHOVELING SIDEWALKS

Although it is not required for residents to shovel their sidewalks, we applaud citizens and proprietors for clearing sidewalks to help those who use the sidewalks weather the storm.
- If you do shovel your sidewalk, it should be cleared to the pavement at least one shovel’s width within 24 hours after a snowfall event.
- This makes it easier for children to walk to school or the bus stop.
- Please lend a hand to elderly or disabled neighbors who cannot clear their own sidewalks, porches, and steps.
- The city does not clear sidewalks in residential or business neighborhoods.
Can I take snow from my driveway and/or sidewalk and place it in the street?
SHOVELING & SNOW PLOWING GUIDELINES

Shoveling or plowing snow into the street is strictly prohibited by local ordinance.
- Violations of this policy may result in a compliance ticket.
- Contact the Joliet Police Departments' Non-Emergency Line to report this violation as it is occurring at 815-726-2491.
Shoveling or plowing snow onto adjacent neighbor's property is strictly prohibited by local ordinance.
- Violations of this policy may result in a compliance ticket.
- Report this violation to our City Hall - Citizen Services Desk by calling 815-724-4005 or by submitting an online service request.
How do I report graffiti?
REPORT GRAFFITI

To report graffiti on public or private property;
- By phone dial 815-724-4005.
- Submit an online service request.
- Be prepared to give the address location and description of the graffiti (paint color, gang related, derogatory, etc.) and what kind of surface it is on (garage, fence, door, etc.)
My neighbor has had a TV/trash/junk in their yard for weeks and Waste Management isn’t picking it up. Who can I report this to?

TRASH & JUNK IN YARD

Report the violation to the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.
My landlord is not fixing issues within my rental unit. Who can I contact?
RENTAL - SERVICE REQUESTS

Contact the City Hall - Citizen Services Desk at 815-724-4005 to report rental code related issues within your rental unit or lodge an online service request.
- The city does not get involved in civil tenant / landlord disputes, nor does the city give legal advice.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
Who can I contact if my neighbor’s pet is running off its leash or at large in the neighborhood?

Contact Joliet Township Animal Control at 815-725-0333 or the Joliet Police non-emergency line at 815-726-2491. In an emergency, dial 911.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.

More FAQs

PUBLIC UTILITIES

FAQs

How do I report a water main break?
PUBLIC UTILITIES 24-HR EMERGENCY HOTLINE

If you see a water main break, damaged fire hydrant, or any other problem with the City of Joliet water system, please contact Public Utilities 24-Hr Emergency Hotline at 815-724-4220, select option 1.
- This line is answered 24 hours a day.
- If an operator is not available, please leave a detailed message and the next available operator will return the call or dispatch personnel.
SMART 911 - EMERGENCY ALERT PROGRAM
- To receive updates or notifications of water outages from the Public Utilities Department in your area, visit our Smart 911-Emergency Alert Program page to register.
- The Water Department sends out electronic notices to warn customers of pending water outages and other water and sewer emergency issues in your area, using our Smart 911-Emergency Alert Program.
What part of my sewer is my responsibility to maintain?
The homeowner is responsible for the sewer service line coming from the house to the sewer main including the connection to the main.
- Blockages on the line would be removed by rodding the sewer by a licensed contractor.
- If the contractor cannot remove the blockage, excavation may be required.
- If you believe you have a break or sewer issues, contact Public Utilities at 815-724-4220 to schedule an inspection.
  - The City of Joliet can provide limited assistance to make the repair.
  - After service is restored, the City can provide a video inspection to check the condition of the sewer service line.
Who do I report a sink hole or loose manhole cover to?

PUBLIC UTILITIES 24-HOUR EMERGENCY LINE

Contact Public Utilities 24-hour emergency line at 815-724-4220, select option 1. The Utilities Department will investigate to determine the necessary corrective action.
Who do I contact for property, parkway, curb, and apron restoration after a city dig up?
RESTORATION

Please contact the Public Utilities Department at 815-724-4220.
- Restoration after a dig takes a minimum of 45-60 days to allow the ground to settle.
- The City hires a contractor to complete the necessary repairs.
- In general, no repairs are completed from November 15^th through April 1^st for the winter season.
  - Once work begins, work is scheduled by location.
  - If the area settles or becomes a hazard, please contact the Public Utilities Department 815-724-4220.
  - Additional backfill can be placed, or other actions taken to remove the hazard.
There are different colored markings on my parkway, who can I call for information?
UTILITY LOCATE

The markings are to identify the location of buried utilities in the area.
- Please contact the Public Utilities Department at 815-724-4220, select option 1.
- If it is determined that the markings are not from city work, residents should contact J.U.L.I.E. locating services at 8-1-1 to find out who will be doing the work.
A precautionary water boil order has been issued for my area what does this mean?
BOIL ORDER ISSUED

It means that there has been an incident that has caused the water system to become acceptable to outside contaminates. As a precaution, the city is notifying the affected area to take precautions and if possible, not use the water that comes out of the tap for drinking, brushing your teeth, cooking or washing fruits and vegetables. You should use bottled water for these activities. For Boil Order information and Questions call Public Utilities at 815-724-4220 (Option 1) or via email at publicutilites@joliet.gov.

How long should I boil my water for?
- The affected tap water should be brought to a rolling boil for at least 5 minutes before being used.
Why has this precautionary boil order been issued?
- A precautionary boil order has been issued by your water system because of water system maintenance needs to be completed.
- When the water system pressure drops below 20 psi there is a possibility that organisms outside the pipe my infiltrate the water system and could cause illness (e.g., fecal or E. coli bacteria), or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination.
Can I drink the water?
- During a precautionary boil order, only bottled water or water that has been boiled for at least 5 minutes should be consumed or used to wash dishes, wash fruits/vegetables, make ice cubes, or brush teeth.
Can I wash my hands with this water?
- The City of Joliet Public Utilities Department recommends that bottled water or water boiled for at least 5 minutes should be used for hand washing.
- When this is not practical, it is recommended that if tap water must be used to wash and rinse, it should be followed up with the use of a hand sanitizer.
- Consuming unsafe water is the most likely way to become ill.
- Using extra precautions with hand washing ensures that hands are clean for eating.
Can I shower or take a bath in this water?
- Yes, it is safe to shower or bathe in the water.
- The primary concern is that the water not be consumed. Instruct children not to put the water in their mouth when they are bathing.
- When bathing infants, extra precaution should be taken, and the City of Joliet Public Utilities Department recommends the use of bottled water or water that has been boiled for at least 5 minutes and cooled for use.
How do I wash my dishes?
- Use bottled water or water that has been boiled for at least 5 minutes to wash and rinse dishes.
- Home dishwashers cannot be assured to completely kill organisms that may be in the water.
Can I wash my clothes in the water?
- Yes, you may continue to use the water to wash clothes.
- The major concern is consuming the water.
Is it safe to eat in restaurants under a boil order?
- The Will County Health Department is responsible for checking area restaurants to confirm that safe practices are being followed.
- Special procedures are required for them to ensure that food preparation and handling is done in a safe manner.
- Additional procedures are also required to provide safe dish washing.
Are vending machines that mix drinks safe? (Coffee, Tea & Hot Chocolate machines)
- These machines that use tap water should not be used until the precautionary boil order has been lifted.
What do we need to do when the precautionary boil order is lifted?
- When the precautionary boil order is lifted you should flush the buildings water lines and clean the faucet screens.
- Also, purge water-using fixtures and appliances of standing water and/or ice.
- This includes changing the water filter on refrigerators.
Are swimming pools safe?
- They are safe as long as proper levels of treatment are maintained.
- Water from swimming pools should never be consumed.
Can my pets drink the water?
- Animals generally are not affected in the same way as people by contaminants in the water.
- An individual may give their pet bottled water or water that has been boiled for at least 5 minutes and cooled if they choose.
- Fish tanks should not be affected.
Is it safe to breast feed during the precautionary boil order after bathing in the water?
- Cleaning the breast area with soap and bottled water or water boiled for at least 5 minutes and cooled prior to feeding will provide assurance that the child not ingest contaminants that may be on the skin.
I am on a well, am I affected?
- No. Only the addresses that have received a notice are affected.
Who can be affected?
- Anyone who ingests contaminated water may become ill.
- Infants, young children, the elderly, and people with severely compromised immune systems are more at risk of illness.
What are the symptoms of water-borne illness?
- Disease symptoms may include diarrhea, cramps, nausea and possible jaundice, and associated headaches and fatigue.
- Symptoms may appear as early as a few hours to several days after infection and may last more than two weeks.
- These symptoms, however, are not just associated with disease-causing organisms in drinking water; they may also be caused by a number of other factors.
- If you are ill with these symptoms, contact your health care provider.
What if I drank water already?
- There is nothing you can do about the exposure you have already received. If you become ill, contact your health care provider.
- Follow the above recommendations about using your water until you are told the told the boil order is lifted.
How long will the precautionary boil order remain in effect?
- Each boil order situation is different, making it impossible to predict how long the boil order will remain in effect.
- The boil order will not be lifted until testing shows that the water meets public health standards.
- The City of Joliet will notify you when the boil order is lifted with a notice.
Examples of Notice Letter
Precautionary Boil Order
Precautionary Boiling Water no longer required

Click here for more information on boil orders.
Does the City of Joliet offer any programs to help residents potentially save money?

Yes. Joliet offers several programs to help residents save money. Public Utilities provides incentives and rebates; visit the Public Utilities Customer Programs page or call 815‑724‑4230 for details. The Customer Water Portal gives 24/7 access to your water account, lets you pay bills, and track water use hourly, daily, weekly, or monthly from any device. Seniors 65+ living in city limits can receive a water bill discount by providing age verification to Customer Service. For more information on any program, contact Customer Service at 815‑724‑3820 or customerservice@joliet.gov.
Does the City offer programs to purchase bulk water or rent a hydrant meter?

Yes. The City of Joliet offers programs for bulk water purchases and hydrant meter rentals, click here for more information and water locations.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
How can I find out if there is any construction or utility work happening on my street in Joliet?

For the most current information on construction, roadway projects, or utility work anywhere in Joliet, please visit the City’s Construction Updates page at www.joliet.gov/our-city/residents/construction. This page provides updated project maps, timelines, and notices for work occurring throughout the city. You may also contact Public Utilities at 815‑724‑4220 or email publicutilities@joliet.gov for questions related to utility work.

For resurfacing projects, additional Public Works‑related information, or fiber optic projects in your area, you may also contact the Public Works Department at 815‑724‑4200 or email publicworks@joliet.gov.

If it is determined that the work is not being done by the City of Joliet, please contact JULIE Locate at 811 to help determine who the contractor is that is doing the work.
How can I learn more information about how Joliet is seeking to secure Lake Michigan water as a new water source?
LAKE MICHIGAN WATER

Visit our Rethink Water page to learn about how the City of Joliet is moving forward to secure Lake Michigan water.
- For more information contact our Public Utilities Department at 815-724-4230.
I have a question about backflow restrictors and testing. Who should I contact?

Please reach out to Public Utilities at 815-724-4220 (option 1) or email publicutilities@joliet.gov.
I have no water or low water pressure at my property which department do I report this to?

If you have no water, low pressure, discolored or foul‑smelling water, a sewer back‑up, a water main issue, or if you just need repairs and need your water shut off, you can call the City of Joliet’s Department of Public Utilities at 815‑724‑4220, select option 1. They’re available 24/7 for water and sewer emergencies.
My water is coming out dirty or smells like sulfur. Who should I contact?

Please contact Public Utilities at 815‑724‑4220 (option 1) or email publicutilities@joliet.gov for assistance.
What is the Emergency Alert Program (Smart911)?

The Emergency Alert Program, powered by Smart911, sends important, time‑sensitive notifications to residents during emergencies such as water main breaks, boil orders, missing persons, or evacuations. By signing up, you choose how you want to receive alerts—phone calls, texts, emails, and more—so critical information reaches you wherever you are and in the way you prefer. Visit our Stay Informed...page for more information or visit https://www.smart911.com/ to sign up today.
When will my water be restored or come back on after a water main break, and who should I follow up with?

Restoration times can vary, as Public Utilities staff first investigate the leak, request an emergency JULIE locate, and dispatch repair crews who work until the repairs are complete. Pressure may be low during this time, and if water must be shut off, a precautionary boil order will be issued.

For updates on when your water will be restored, water main break information, or any other water or sewer-related questions, contact Public Utilities at 815‑724‑4220 (option 1) or publicutilities@joliet.gov.

After repairs, the city restores the area. Final restoration may take 2–3 weeks due to ground settling. Report any settling to Public Utilities. For real‑time alerts, sign up at www.joliet.gov/smartmessage.

If your water was shut off for non‑payment, contact Customer Service at 815‑724‑3820 or visit City Hall during business hours.
Where can I find a list of current capital projects that are going on within the City of Joliet?

CAPITAL IMPROVEMENT PROJECTS

Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.

Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.
Where can I find information on Joliet's Customer Water Portal?

For information on Joliet’s Customer Water Portal, visit the Customer Water Portal page. The portal provides 24/7 access to your water account, allowing you to pay your bill and monitor hourly, daily, weekly, and monthly water usage from any device. For questions, contact Customer Service at 815‑724‑3820, Monday–Friday, 8 a.m.–4:30 p.m., except holidays.

More FAQs

PUBLIC WORKS

FAQs

How do I report a power outage, downed or low‑hanging ComEd power line, damaged transformer, utility box, or street-light outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
What do I do if my street light is out?
STREET LIGHT OUTAGE - PUBLIC WORKS

Call the Public Works Department at 815-724-4200 to report the address or intersection location of the outage in order to determine if the light pole is maintained by the City of Joliet or ComEd.
- Generally, the steel and decorative light (green or black) poles are that are maintained by the city, residents can submit a service request to the city to report a city pole outage or contact Public Works at 815-724-4200.
COMED

To report an outage directly to ComEd call 800-334-7661 or visit comed.com
- ComEd – Wooden Poles – may not have a pole number
- ComEd – Concrete Poles – most have a pole number on the street side of the pole, yellow placard, eye level, typically begins with Number 4; 9 digits long.
- When reporting any street light outages to ComEd the more information you can provide the better.
Who do I call to report a pothole or request street repair?
CONTACT US

Contact our Roadways Division at 815-724-3650 or submit an online Service Request to report the address or intersection where a street pothole needs to be repaired.
- To request street resurfacing contact Public Works at 815-724-4200.
If the location of the pothole or street repair request is not within City of Joliet's jurisdiction (County, Township, IDOT, IL Tollway, etc.) please follow up with the proper agency to request repairs.
Who do I contact to report that a street sign is down or in need of repair?
CONTACT US

Residents can lodge a service request with the City Hall - Citizen Services Desk at 815-724-4000, lodge an online Service Request, or contact Public Works at 815-724-4200.
- Please be prepared to give the closest address to or intersection location of where the sign is down at.
I am having problems with mosquitoes. Whom should I call?

The City of Joliet has a contract with Clarke Mosquito Control. They have a hotline to call to report mosquito problems: (800) 942-2555.
Does the City pick up private‑property tree, limb, and storm debris from front, back, or side yard areas?

Generally, no. The City does not collect storm debris from private‑property areas, including the front yard (sidewalk to the house), back yard, or side yards. Private‑property debris is only collected if an Emergency Event is officially declared by City of Joliet officials. If declared, the City issues media releases and social media notifications with instructions and timelines. Parkway tree debris is only collected when the tree is in the City right‑of‑way between the sidewalk and the street. If no Emergency Event is declared, property owners must prepare and remove private‑property debris by following Waste Management’s yard waste guidelines or hiring a contractor. For updates, visit the City Communications page at https://www.joliet.gov/our-city/residents/city-communications or call Roadways at 815‑724‑3650 or Public Works at 815‑724‑4200.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
How can I find out if there is any construction or utility work happening on my street in Joliet?

For the most current information on construction, roadway projects, or utility work anywhere in Joliet, please visit the City’s Construction Updates page at www.joliet.gov/our-city/residents/construction. This page provides updated project maps, timelines, and notices for work occurring throughout the city. You may also contact Public Utilities at 815‑724‑4220 or email publicutilities@joliet.gov for questions related to utility work.

For resurfacing projects, additional Public Works‑related information, or fiber optic projects in your area, you may also contact the Public Works Department at 815‑724‑4200 or email publicworks@joliet.gov.

If it is determined that the work is not being done by the City of Joliet, please contact JULIE Locate at 811 to help determine who the contractor is that is doing the work.
How can I get a new sign, such as a stop sign or no parking sign?

Call the City of Joliet Public Works Department to have a request made at (815) 724-4200.
How do I get an over the road/heavy load permit?

Call the City of Joliet Public Works Department Traffic Engineer at (815) 724-4200.
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
Where can I find a list of current capital projects that are going on within the City of Joliet?

CAPITAL IMPROVEMENT PROJECTS

Visit our Public Utilities Construction Zone page for a list of current capital improvement projects going on within the City of Joliet.

Contact Public Works at 815-724-4200 or Public Utilities at 815-724-4230 for more information.

More FAQs

PUBLIC WORKS - FORESTRY DEPARTMENT

FAQs

Does the City offer any assistance programs to help residents remove dead trees that are located on their own private property?

No. The City does not remove dead trees on private property and is not aware of assistance programs. Residents may cut and dispose of debris following Waste Management yard‑waste rules or contact a local landscaper or tree removal service. Yard waste is collected weekly mid‑March through early December and must be in kraft bags, marked containers, or bundled (max 4 ft, 50 lbs, pieces under 3 in. diameter). Sod, stumps, whole trees, and large limbs are not accepted. For questions, contact Citizen Services at 815‑724‑4000 or Waste Management at 815‑280‑7854.
The city planted a new tree in the parkway. Who is responsible for watering it and how often?
PARKWAY TREE REPLANT

Residents are required to water their newly planted City parkway tree(s) for a minimum of (5) five minutes every other day.
- Trees that have died due to non-watering will not be replaced by the city.
- For further questions contact our Roadways Division at 815-724-3650.
All the residents on my street received a city parkway tree replacement but me. Why?
PARKWAY TREE REPLACEMENT GUIDELINES

Not all residents will receive a city parkway tree replacement due to parkway space restrictions and/or if the new tree could cause a future visibility obstruction to adjacent;
- Intersections, street signs, utility lines/poles, mailboxes, fire hydrants, or will interfere with other plant material, or corner lots, etc.
- Additionally, city parkway tree replants cannot be planted in the same location of the removed tree, due to the root system of the old tree.
- Adequate space is needed within the parkway to support the new replant.
- This decision is determined by the City Arborist.
Residents must submit a Parkway Tree Program Application to our Roadways Division in order to get on the list to be eligible for a replant. Contact our Roadways Division at 815-724-3650 or visit our Forestry Department's page for more information.
My tree stump has been ground out. When can I expect a parkway tree replacement(s)?

REQUESTING A CITY PARKWAY TREE REPLANT

Once a city parkway tree has been removed and the resident decides they want a city parkway tree replacement in its place, residents must fill out and return a Parkway Tree Program Application form in order to get on the City list to be eligible for a replant. This form can be found on our Forestry page.
The city ground out my tree stump but left woodchips in the hole. Are they coming back to clean this up?

STUMP GRINDING

No. City crews will leave the stump ground chips to fill in the hole from the removed parkway tree. Crews do not come back and fill the hole with dirt, seed, or sod as this is the resident’s responsibility. Contact our Roadways Division at 815-724-3650 for further questions.
The city came out and removed the parkway tree but left the stump. When can I expect to see the tree stump removed?
CONTACT US

City parkway tree stumps are scheduled to be ground out approximately one month after the parkway tree has been removed, weather permitting.
- Contact the Roadway's Division at 815-724-3650 for more information.
How do I know if a city parkway tree has been marked for removal?
PAINT MARKINGS

City crews will mark infected or dead parkway tree(s) by painting a number on the tree; this indicates to residents the tree has been placed on the City Forestry Department’s list for removal.
- The number indicates the circumference of the tree; the color of paint used for the numbering is insignificant.
- Once marked, even if the paint has worn off over time, the city parkway tree has been placed on the list for removal.
- Residents should contact the Roadway's Division at 815-724-3650 for parkway tree removal follow-up or the City Hall - Citizen Services Desk at 815-724-4000 to notify the city of any dead/dying trees within the city parkway that are dead and in need of removal.
I have a dead/dying tree in the city parkway. Is the resident responsible for removing it?
CITY PARKWAY TREE REMOVAL GUIDELINES

No, the tree is considered City property.
- It is the City’s responsibility to remove dead/dying trees within the city parkway.
- To report an issue with your city parkway tree(s) call 815-724-3650 or submit an online service request to report this issue to the City.
What is a parkway? How do I know if a dead/dying tree is located within the City parkway?

A parkway is the grassy area between the sidewalk and the curb. Property owners maintain this area, but the City handles trimming or removing parkway trees. Some streets have no sidewalks, and a City Foreman or Arborist may need to visit to confirm whether a tree is in the easement. The City does not remove trees on private property or in alleyways; residents must handle these and may call 815‑724‑3650 with questions. Before any digging or tree removal, contact J.U.L.I.E. at 811. For trees near utility poles or power lines, contact ComEd at 800‑334‑7661.
My parkway tree is dead/dying; who do I report this to?

CONTACT US

Contact our Roadways Division at 815-724-3650 or submit an online service request to report this issue to the City.
The city cut down my parkway tree, what is the next step?
CONTACT US

Once your parkway tree has been removed residents should fill out the Parkway Tree Program Application and submit it to our Roadways Division.
- If you have any further questions, contact our Roadways Division at 815-724-3650.
Does the City pick up private‑property tree, limb, and storm debris from front, back, or side yard areas?

Generally, no. The City does not collect storm debris from private‑property areas, including the front yard (sidewalk to the house), back yard, or side yards. Private‑property debris is only collected if an Emergency Event is officially declared by City of Joliet officials. If declared, the City issues media releases and social media notifications with instructions and timelines. Parkway tree debris is only collected when the tree is in the City right‑of‑way between the sidewalk and the street. If no Emergency Event is declared, property owners must prepare and remove private‑property debris by following Waste Management’s yard waste guidelines or hiring a contractor. For updates, visit the City Communications page at https://www.joliet.gov/our-city/residents/city-communications or call Roadways at 815‑724‑3650 or Public Works at 815‑724‑4200.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
How can I find out if there is any construction or utility work happening on my street in Joliet?

For the most current information on construction, roadway projects, or utility work anywhere in Joliet, please visit the City’s Construction Updates page at www.joliet.gov/our-city/residents/construction. This page provides updated project maps, timelines, and notices for work occurring throughout the city. You may also contact Public Utilities at 815‑724‑4220 or email publicutilities@joliet.gov for questions related to utility work.

For resurfacing projects, additional Public Works‑related information, or fiber optic projects in your area, you may also contact the Public Works Department at 815‑724‑4200 or email publicworks@joliet.gov.

If it is determined that the work is not being done by the City of Joliet, please contact JULIE Locate at 811 to help determine who the contractor is that is doing the work.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.

More FAQs

PUBLIC WORKS - ROADWAYS DIVISION

FAQs

How do I report a power outage, downed or low‑hanging ComEd power line, damaged transformer, utility box, or street-light outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
My yard /mailbox was damaged by city snowplows. Who will repair it?
CONTACT US

Sod damage is repaired by the city. Mailboxes are to be repaired by the homeowner.
- The City may reimburse homeowner for mailbox damage, however; if the mailbox was not installed per the Postal Department regulations, there will be no reimbursement.
- The homeowner should file a claim with the Roadways Department by calling 815-724-3651 for mailbox damage.
- To report sod damage the homeowner should call the Roadways Department at 815-724-3652.
How do I report a street/alley pothole?

CONTACT US

Contact our Roadways Division at 815-724-3650 or lodge an online service request.
Will the city pick up my leaves in the fall if I blow/rake them into the street?
YARD WASTE GUIDELINES

The City of Joliet prohibits placing leaves, branches or any yard waste debris on our city curbs, sidewalks, and parkways or in our city streets per City ordinance.
- When leaves have been raked into the street, our city street sweepers are unable to pick up those leaves as they may be hiding debris (branches, bottles, metal, etc.) that could cause damage to the mechanical equipment.
- Any continuing violation of this prohibition could subject the homeowner to a fine of $150 or more.
- All yard waste debris needs to be disposed of by following Waste Management’s yard waste guidelines.
- Report violations to the City Hall - Citizen Services Desk at 815-724-4005 or lodge an online service request.
How do I report a pothole on local highway on local interstate that runs through Joliet? (Rt. 6, 7, 30, 52, 53, 59/I-80, I-55)?
ILLINOIS DEPARTMENT OF TRANSPORTATION - IDOT

Contact the Illinois Department of Transportation (IDOT) at *999 or 800-452-4368 to file a claim.
- The City of Joliet does not have jurisdiction over roads IDOT maintains or the conditions of them.
Does the City pick up private‑property tree, limb, and storm debris from front, back, or side yard areas?

Generally, no. The City does not collect storm debris from private‑property areas, including the front yard (sidewalk to the house), back yard, or side yards. Private‑property debris is only collected if an Emergency Event is officially declared by City of Joliet officials. If declared, the City issues media releases and social media notifications with instructions and timelines. Parkway tree debris is only collected when the tree is in the City right‑of‑way between the sidewalk and the street. If no Emergency Event is declared, property owners must prepare and remove private‑property debris by following Waste Management’s yard waste guidelines or hiring a contractor. For updates, visit the City Communications page at https://www.joliet.gov/our-city/residents/city-communications or call Roadways at 815‑724‑3650 or Public Works at 815‑724‑4200.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
How can I find out if there is any construction or utility work happening on my street in Joliet?

For the most current information on construction, roadway projects, or utility work anywhere in Joliet, please visit the City’s Construction Updates page at www.joliet.gov/our-city/residents/construction. This page provides updated project maps, timelines, and notices for work occurring throughout the city. You may also contact Public Utilities at 815‑724‑4220 or email publicutilities@joliet.gov for questions related to utility work.

For resurfacing projects, additional Public Works‑related information, or fiber optic projects in your area, you may also contact the Public Works Department at 815‑724‑4200 or email publicworks@joliet.gov.

If it is determined that the work is not being done by the City of Joliet, please contact JULIE Locate at 811 to help determine who the contractor is that is doing the work.
How do I get my street/alley fixed?

Contact the City of Joliet Public Works Department to initiate a “Neighborhood Improvement Project” in your area at (815) 724-4200. If you are calling to have a pothole patched or utility dig up restored, please call the Roadways Division at (815) 724-3650.
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
I have a dead animal on my street. Who picks it up?

The City has a contract with Waste Management who is responsible for removing dead animals from the street. Their phone number is (815) 280-7854.
When will my street be swept?

Streets are swept in a regular pattern usually within 4-5 weeks. It is the desire of the Roadways Division to sweep neighborhood streets once every 4-5 weeks. This is dependent on weather and daily workload. Contact the Citizen Services Desk to have a service request put in for street sweeping on your street or call 815-724-4000.
Which major roads are maintained by the State or County, and which does the City maintain?

The State of Illinois maintains Jefferson Street from Larkin Avenue west, Route 30 from Black Road (6 corners) north and west, all of Larkin Avenue, Route 30 on the East Side from the Train bridge east, Route 6 on the east side from the E.J.&E. train bridge east and Collins Street from Kronmeyer (Joliet Prison) north. The County maintains Black Road from Essington Road west and Caton Farm Road from Illinois 59 to County Line road.

More FAQs

UTILITY ISSUES AND REPORTING

FAQs

Who should I call if I smell or suspect a natural gas leak in my house, apartment, business or outside?

NICOR GAS - NATURAL GAS SMELL or LEAK

Leave the area right away, then call 911. After contacting emergency services, call Nicor Gas at 888-642-6748 to report the natural gas leak.
How do I report a power outage, downed or low‑hanging ComEd power line, damaged transformer, utility box, or street-light outage?

COMED

Stay far away and call ComEd’s 24‑hour emergency line at 1‑800‑334‑7661 (1‑800‑EDISON‑1) to report ComEd downed wires, low‑hanging wires, damaged transformers, damaged utility boxes or pedestals, street light outages, or power outages. If the wire is sparking, smoking, or poses immediate danger, call 911 first, then contact ComEd.

Please note: The City of Joliet does not have jurisdiction over ComEd repair timelines. If you are not satisfied with ComEd’s response, ask to speak with a supervisor.
How do I report a water main break?
PUBLIC UTILITIES 24-HR EMERGENCY HOTLINE

If you see a water main break, damaged fire hydrant, or any other problem with the City of Joliet water system, please contact Public Utilities 24-Hr Emergency Hotline at 815-724-4220, select option 1.
- This line is answered 24 hours a day.
- If an operator is not available, please leave a detailed message and the next available operator will return the call or dispatch personnel.
SMART 911 - EMERGENCY ALERT PROGRAM
- To receive updates or notifications of water outages from the Public Utilities Department in your area, visit our Smart 911-Emergency Alert Program page to register.
- The Water Department sends out electronic notices to warn customers of pending water outages and other water and sewer emergency issues in your area, using our Smart 911-Emergency Alert Program.
Does the City pick up private‑property tree, limb, and storm debris from front, back, or side yard areas?

Generally, no. The City does not collect storm debris from private‑property areas, including the front yard (sidewalk to the house), back yard, or side yards. Private‑property debris is only collected if an Emergency Event is officially declared by City of Joliet officials. If declared, the City issues media releases and social media notifications with instructions and timelines. Parkway tree debris is only collected when the tree is in the City right‑of‑way between the sidewalk and the street. If no Emergency Event is declared, property owners must prepare and remove private‑property debris by following Waste Management’s yard waste guidelines or hiring a contractor. For updates, visit the City Communications page at https://www.joliet.gov/our-city/residents/city-communications or call Roadways at 815‑724‑3650 or Public Works at 815‑724‑4200.
During severe weather, who do I contact for down wires, parkway trees, city limbs on private property, fallen limbs or trees blocking driveways, streets or alleys, gas leaks, traffic‑signal outages, snow‑plowing issues, utility‑related needs, or other emergency issues?

When reporting issues, provide your name, contact number, address or nearest intersection, and a brief description.

EMERGENCY: 911
Non‑Emergency Police/Fire: 815‑726‑2491

City services (M–F, 8 AM–4:30 PM):
Citizen Services: 815‑724‑4000
Public Works: 815‑724‑4200
Public Utilities (24/7): 815‑724‑4220 (Option 1)

PRIVATE UTILITIES:
ComEd: 800‑334‑7661
Nicor Gas: 888‑642‑6748
AT&T: 800‑288‑2020
Comcast: 800‑934‑6489

For gas smells or sparking wires, call 911.
How do I report a down AT&T line, low‑hanging wire, or broken utility box?

AT&T

Call 800‑288‑2020 to report a downed line, low wire, or exposed/broken AT&T pedestal or utility box.

For general customer service, call 1‑800‑331‑0500 or dial 611 from your AT&T phone.

Please note: The City of Joliet does not have jurisdiction over AT&T repair timelines. If you are not satisfied with the response from AT&T, contact AT&T and ask to speak with a supervisor.
How do I report a down Comcast line, low cable wire, or damaged utility box?

COMCAST (XFINITY)

Call 1‑800‑934‑6489 (1‑800‑XFINITY) to report downed lines, low‑hanging cables, or an exposed/broken Comcast pedestal or utility box.

Please note: The City of Joliet does not have jurisdiction over Comcast repair timelines. If you are not satisfied with the response, ask to speak with a supervisor.
How do I report a down parkway tree or limb to the city?

To report a down parkway tree or limb, contact the Citizen Services Desk at 815-724-4000 or Public Works – Roadways Division at 815-724-3650. Non-urgent requests can also be submitted through the City’s online service request portal, CitizenVUE by clicking here. (include a brief description of the issue, the location, and your contact information).

For hazards blocking the street or driveway access, call Joliet Police non-emergency at 815-726-2491, or in an emergency dial 911.
I have no water or low water pressure at my property which department do I report this to?

If you have no water, low pressure, discolored or foul‑smelling water, a sewer back‑up, a water main issue, or if you just need repairs and need your water shut off, you can call the City of Joliet’s Department of Public Utilities at 815‑724‑4220, select option 1. They’re available 24/7 for water and sewer emergencies.
What is the Emergency Alert Program (Smart911)?

The Emergency Alert Program, powered by Smart911, sends important, time‑sensitive notifications to residents during emergencies such as water main breaks, boil orders, missing persons, or evacuations. By signing up, you choose how you want to receive alerts—phone calls, texts, emails, and more—so critical information reaches you wherever you are and in the way you prefer. Visit our Stay Informed...page for more information or visit https://www.smart911.com/ to sign up today.
Who should I call before digging on my property?

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

Always call JULIE (Joint Utility Locating Information for Excavators) at 811 before you dig in your yard or on your property. Service lines can sometimes be buried just a few inches underground, so this free service helps mark utilities and could prevent injuries, death, or service disruptions. It can also alert you to crews working in the parkway—and it’s required by law in Illinois.

More FAQs

WASTE MANAGEMENT

FAQs

How do I find out what day my garbage is collected on?

To find out which day Waste Management services your address, please click here to view your pick-up day or contact them directly at 815-280-7854 or connect via their online chat.
Who is the City of Joliet's municipal waste provider?

The City of Joliet’s municipal waste provider is Waste Management. For details on garbage, recycling, yard waste, and other municipal waste guidelines, visit the City’s Garbage and Recycling page.

For service questions, missed pickups, white‑goods collection, or cart repairs, or special collection pickup requests (fee) contact Waste Management at 815‑280‑7854.

For residential electronics or hazardous household waste, contact Waste Management’s At Your Door Special Collection at 800‑449‑7587 or visit wmatyourdoor.com.
My garbage was not picked up on my scheduled collection day. Who should I call?

If your garbage was not picked up on your scheduled day, contact Waste Management at 815‑280‑7854. Hours: Mon–Fri 8 a.m.–6 p.m., Sat 8 a.m.–12 p.m. Ask for a ticket number if a return pickup is scheduled.

Common reasons for missed collection include carts not being at the curb by 7 a.m., items not properly contained, holiday delays, or obstructions such as parked vehicles. Holiday pickups are delayed one day when your collection day falls on any of these holidays; New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

If a vehicle or obstacle is blocking access, call Joliet Non‑Emergency Police at 815‑726‑2491. For more details, visit the City’s Garbage and Recycling page.
Who is responsible for dead animal removal within the city right-of-way?

Waste Management is responsible for removing dead animals from the street and public right‑of‑way in Joliet. To report a dead animal, contact Waste Management at 815‑280‑7854. Be prepared to provide the location, the type of animal, and your contact information in case the driver needs to follow up.
Who can I call to have an old appliance or white good item picked up?

WHITE GOODS COLLECTION
To schedule pickup of appliances such as refrigerators, freezers, washers, dryers, AC units, water heaters, or dehumidifiers, call Waste Management at 815‑280‑7854. These items will be collected and recycled. As a safety precaution, remove doors from refrigerators and freezers.

RESTRICTED ITEMS
Water softeners are not included in Waste Management’s White Goods or At Your Door programs. Residents may place water softeners curbside on their regular garbage day, but they must be completely empty of water and salt for collection.
Does The City of Joliet provide Waste Management garbage and recycling carts?

Yes. Each home receives one City‑provided Waste Management garbage cart (64‑ or 96‑gallon) and one recycling cart with a yellow lid at no cost. For new construction, call Waste Management at 815‑280‑7854 to request carts. When moving, leave the carts for the next resident. Extra garbage, recycling, or yard‑waste carts can be purchased or rented through Waste Management. Residents may also use their own cans, (up to 45 gallons and 50 lbs. Waste Management is not responsible for damaged or lost personal cans) or bags. All waste must be properly contained. To report uncontained trash, move‑out piles, or eviction debris, contact Citizen Services at 815‑724‑4005. For more details, call Waste Management at 815‑280‑7854.
Who should I contact if the lid or wheel on my Waste Management cart is broken?

If your Waste Management garbage or recycling cart has a broken lid or wheel, contact Waste Management at 815‑280‑7854. Ask for a ticket number and note the date, time, and representative you spoke with to track your request. Waste Management does not repair broken or replace personal containers.

Personal containers—whether damaged or accidentally caught in the truck—are not repaired or replaced by Waste Management. These containers are used at the resident’s own risk.
When does weekly yard waste collection begin and end?

Weekly yard waste collection runs from mid‑March through the first week of December on your regular Waste Management pickup day. Free “Yard Waste Only” stickers for 32‑gallon containers are available at City Hall (150 W. Jefferson St.) and Jewel/Osco locations at 1401 W. Jefferson, 1537 N. Larkin, and 2480 IL Rt. 59. Kraft paper bags may also be used and do not require stickers. Personal containers are used at your own risk; Waste Management is not responsible for lost or damaged cans. For more information, visit the City’s Garbage and Recycling page or call Waste Management at 815‑280‑7854.
Does Waste Management offer live Christmas tree pickup?
Yes. Waste Management provides live Christmas tree collection after the Christmas holiday through January 31 on your regularly scheduled collection day.

Disposal Guidelines:
- Place whole live trees 5 feet or shorter curbside on your regular collection day.
- Trees taller than 5 feet must be cut in half before being placed at the curb.
- Remove all decorations, including lights, ornaments, tinsel, and garland.
- Do not place trees in bags or containers.
For questions, contact Waste Management at 815‑280‑7854.
Does Waste Management offer a weekly recycling program?

Yes. Waste Management provides weekly, year‑round recycling pickup on your regular collection day. Accepted items include glass and plastic bottles, aluminum and steel cans, paper, flattened cardboard, food and beverage cartons, and up to four car or small‑truck tires (no rims) per pickup. Items not accepted include food or liquids, plastic bags, foam cups or containers, and plastic film.

Recycling tips: flatten cardboard, rinse containers, and place items loosely in the cart (do not bag recyclables).

Visit the City of Joliet’s Garbage and Recycling page or for more information or contact Waste Management at 815‑280‑7854.
Does Waste Management offer an electronics recycling and hazardous household materials pickup?

Yes. Waste Management’s “At Your Door – Special Collection” program lets Joliet residents safely dispose of household hazardous materials and electronics. Accepted items include automotive fluids, batteries, electronics (limit two per pickup), garden chemicals, cleaners, paint, mercury items, and sealed sharps. Not accepted: ammunition, explosives, asbestos, tires, or leaking/unlabeled materials. The service is free for residents who pay Municipal Waste on their water/sewer bill and can be scheduled as often as needed. To schedule, call 800‑449‑7587 (M–F, 7 a.m.–7 p.m.) or visit www.wmatyourdoor.com
Does the City pick up private‑property tree, limb, and storm debris from front, back, or side yard areas?

Generally, no. The City does not collect storm debris from private‑property areas, including the front yard (sidewalk to the house), back yard, or side yards. Private‑property debris is only collected if an Emergency Event is officially declared by City of Joliet officials. If declared, the City issues media releases and social media notifications with instructions and timelines. Parkway tree debris is only collected when the tree is in the City right‑of‑way between the sidewalk and the street. If no Emergency Event is declared, property owners must prepare and remove private‑property debris by following Waste Management’s yard waste guidelines or hiring a contractor. For updates, visit the City Communications page at https://www.joliet.gov/our-city/residents/city-communications or call Roadways at 815‑724‑3650 or Public Works at 815‑724‑4200.
What bulk items are accepted for pick‑up in Joliet, and do I need to contact Waste Management for instructions on preparing items like couches, mattresses, dressers, and mirrors?

Bulk items such as couches, mattresses, dressers, tables, chairs, and mirrors are accepted in Joliet. Usually one to two bulk items may be placed out with your regular trash collection. Items should be contained, broken down when possible, and covered if moisture is expected. It’s recommended to call Waste Management at 815‑280‑7854 before placing bulk items at the curb to confirm requirements. Eviction, move‑out, flood, and fire piles with multiple furniture pieces require a special collection scheduled directly with Waste Management. For items Waste Management does not pick up, residents should contact a junk hauler. For more information, visit the City’s Garbage and Recycling page.
What should I do with large items that Waste Management will not collect?

For oversized items that Waste Management does not pick up—such as pool tables, large safes, hot tubs, wet furniture, wet carpet, wet mattresses, flood and fire debris, old fencing, decking and other similar bulky materials—you will need to contact and contract with a private junk hauler or seek other disposal resources to remove these items from your property, if it doesn't qualify for a special collections pick-up by Waste Management, fee's apply. It is always best to contact Waste Management prior to placing any bulk item or materials curbside for pick-up to ensure your item meets Waste Management's criteria for pick-up. Waste Management can be reached at 815-280-7854.
Where can I drop off old or unwanted clothing or textiles (blankets, towels, or bedding) that I no longer need?

Please contact the Will County Land Use Division at 815‑727‑8834 or visit willcountygreen.com for countywide local events and drop‑off locations.

You should always check with local agencies and organizations throughout the community, such as the Salvation Army, Amvets, local thrift stores, churches, homeless shelters, and animal shelters, to see if they could use your items prior to placing these items in your trash.
Which holidays is your Waste Management collection delayed if it falls on or after your collection day?

Collection is delayed when a holiday falls on or after your scheduled pickup day. Pickup moves one day later for the rest of the week.

The affected holidays are New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

For questions, contact Waste Management at 815‑280‑7854 or visit the City of Joliet Garbage and Recycling page.

More FAQs

ZONING DEPARTMENT

FAQs

Am I allowed to keep chickens, roosters, bees or any other barn/farm like animal on my property?
CONTACT US

No bees, farm animals, or fowl are allowed within Joliet City limits.
- Report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
Can I park my vehicle on the grass anywhere in my yard?
CONTACT US

No. Residents are not allowed to park their vehicles on grass.
- Please report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
Can I park my camper, boat, RV, or trailer on my property?
RECREATIONAL VEHICLE GUIDELINES

Residents are allowed to park their recreational type vehicles on their property up to 48 hours in order to load/unload.
- Residents that store these types of items on their property need to contact the Zoning Department for size, location, and pad requirements at 815-724-4055.
- Report violations to the City Hall - Information Desk at 815-724-4005 or lodge an online service request.
How do I apply for a variance petition in Joliet, and which department do I contact for questions?

Variance petitions can be found on the City’s Permits and Forms page. Scroll down to Zoning & Special Use Permits and look under the Zoning Board of Appeals Petitions section for the correct form.

For questions regarding the required process, documents, and steps, please contact the Zoning Department at 815‑724‑4055 or email zoning@joliet.gov.
Where can I find the City of Joliet’s Open Government Transparency information?

OPEN GOVERNMENT & TRANSPARENCY

Visit joliet.gov/transparency for budgets, agendas, ordinances, public records, and information on the proposed Data Center, or submit FOIA requests at joliet.gov/foia.

More FAQs

FAQs

NICOR GAS - NATURAL GAS SMELL or LEAK

OBTAINING A BUILDING PERMIT

COMED

ROOF REPAIR POLICY & SIDING ORDINANCE

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

FAQs

FAQs

FAQs

START OR STOP SERVICE

EMERGENCY SHUT OFF

ADMINISTRATIVE ADJUDICATION HEARINGS

FAQs

SOCIAL MEDIA

1. FACEBOOK:

2. TWITTER:

3. INSTAGRAM:

4. SMART 911 - EMERGENCY ALERT PROGRAM:

CONTACT THE NORTHERN ILLINOIS FEDERAL BANKRUPTCY COURT OR YOUR BANKRUPTCY LAWYER FOR;

NOTE:

The City of Joliet has no affiliation with the United States Northern District of Illinois bankruptcy filing procedures, records, documents or paperwork of any kind, nor does it have any information on court times or its bankruptcy procedures.

NOTICE OF FORECLOSURE SHOULD BE SENT TO THE FOLLOWING DEPARTMENT;

NOTICE OF BANKRUPTCY SHOULD BE SENT TO THE FOLLOWING DEPARTMENTS;

FREEDOM OF INFORMATION (FOIA) REQUESTS

LOCAL PARK INFORMATION

NICOR GAS - NATURAL GAS SMELL or LEAK

THRIVEWORKS MENTAL HEALTH, COMMUNITY CARE RISK REDUCTION & OTHER EDUCATION PROGRAMS

LAKE MICHIGAN WATER

AT&T

COMCAST (XFINITY)

NEW RESIDENT INFORMATION

ADMINISTRATIVE ADJUDICATION HEARINGS

EMPLOYMENT OPPORTUNITIES

CAPITAL IMPROVEMENT PROJECTS

BOARDS & COMMISSIONS

OPEN GOVERNMENT & TRANSPARENCY

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

FAQs

NICOR GAS - NATURAL GAS SMELL or LEAK

THRIVEWORKS MENTAL HEALTH, COMMUNITY CARE RISK REDUCTION & OTHER EDUCATION PROGRAMS

COMED

FIRE PIT GUIDELINES

NON-EMERGENCY POLICE & FIRE

Services include:

FAQs

NICOR GAS - NATURAL GAS SMELL or LEAK

COMED

NON-EMERGENCY POLICE & FIRE

CRASH REPORTS & FOIA REQUESTS

ON STREET PARKING SNOW BAN

ON STREET PARKING

ABANDON VEHICLE PARKED ON THE STREET

JPD - FREQUENTLY ASKED QUESTIONS - FAQs

FAQs

NICOR GAS - NATURAL GAS SMELL or LEAK

WASTE MANAGEMENT GUIDELINES

LAWN MAINTENANCE

YARD WASTE GUIDELINES

SHOVELING SIDEWALKS

SHOVELING & SNOW PLOWING GUIDELINES

REPORT GRAFFITI

TRASH & JUNK IN YARD

RENTAL - SERVICE REQUESTS

AT&T

COMCAST (XFINITY)

JULIE 811 - JOINT UTILITY LOCATING INFORMATION FOR EXCAVATORS

FAQs

PUBLIC UTILITIES 24-HR EMERGENCY HOTLINE

SMART 911 - EMERGENCY ALERT PROGRAM

The homeowner is responsible for the sewer service line coming from the house to the sewer main including the connection to the main.

PUBLIC UTILITIES 24-HOUR EMERGENCY LINE

RESTORATION

UTILITY LOCATE

BOIL ORDER ISSUED

How long should I boil my water for?

Why has this precautionary boil order been issued?

Can I drink the water?

Can I wash my hands with this water?

Can I shower or take a bath in this water?

How do I wash my dishes?