COVID-19 Update and the City of Joliet - For more info visit: Coronavirus Resources/ Actualizacion de COVID-19 y La Ciudad de Joliet - Para más información visite: Coronavirus Resources

About Our Response

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City Hall reopened to the the public June 1, 2020.  Special hours for the elderly and the immune compromised will be provided on Tuesdays and Thursdays from 8:00 am to 9:00 am.  The Customer Service department is available for payments and real estate transactions without an appointment but visits to City Hall for other business must be through an appointment made directly with the specific department (Community Development, Public Works, etc.)   

There will be one entrance only for visitors to City Hall through the Main Entrance located on Des Plaines Street and all visitors will be required to wear a mask.

City Hall employees are taking the following measures to ensure a safe visit:

  • Social distancing
  • Wearing masks when unable to social distance
  • No congregation in hallways or other areas where crowds are present
  • Floors will be marked to maintain required distances from others
  • Crowd fencing to provide guidance
  • Allowing a specific number of individuals into City Hall to ensure safe distancing 

Residents who visit City Hall should plan to take the following precautions as well:

  • Social distance
  • Wash your hands
  • Cough into a tissue or your arm
  • Stay home if you don’t feel well 

The City of Joliet remains committed to providing a safe environment for visitors of City Hall and its employees. The premises will continue to be cleaned and disinfected in compliance with CDC protocols on a regular basis.

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The following actions are underway:

  • Senior Resources/Assistance to Quarantined Individuals

    The Senior Resource page lists resources for seniors or other individuals who need assistance during quarantine. If you are unable to access the page please call 815-724-4000

  • Public Meetings

    New public participation procedures are currently being developed in response to Phase 4. New guidelines will be posted here as soon as they are available. If you plan to attend a public meeting please review the procedures for public comment by visiting the Meeting Procedure & Schedule page. 

    • Water Shut Offs

       All water shut offs for nonpayment are currently suspended.

    • City Facilities & Operation
      All City operations and services continue with additional safety precautions and cleaning of public areas.

    • Restaurants & Bars
      Phases 3 and 4 of the Restore Illinois plan allows restaurants and bars to reopen with a series of safety measures in place including:
      • Indoor dining and drinking now permitted for parties up to 10 people
      • Seated areas should be arranged so that tables allow for 6ft. between parties; impermeable barriers may be installed between booths which are less than 6ft. apart
      • Standing areas (in restaurants or bars) should be limited to no more than 25% of standing area capacity
      • Restaurants may remain open for outdoor dining as during Phase 3. 


      Visit the Illinois Department of Commerce's website for the full Restaurant & Bar Establishment Safety Guidelines.

    • Garbage & Recycling
      Bulk item pick up will resume beginning May 11, 2020. Residents are encouraged to call 815-280-7854 with questions. More information on residential garbage and recycling can be found on the Garbage & Recycling page. 
    • Door to Door Solicitation/ US census Field Operations have been suspended.
    • Administrative hearings for parking & ordinance violations.
      All administrative hearings are taking place in person and will adhere to the precautionary measures outlined by the state. If you have specific questions, please contact the department conducting the hearing in question.
    • City Newsletter
      The latest edition of the City newsletter can be found here. Future editions of the newsletter have been suspended per Council resolution.
    • Public Utilities. A resource page has been created on the City's website. This page has important information about the COVID-19 virus and our water.
    • Building Permits
      Permit applications will continue to be accepted either electronically by email, general mail, or in person by drop box. Information and applications are available on our website.