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Frequently Asked Questions (FAQ)

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  • On what holidays is City Hall closed and Waste Management pickup schedule affected?
  • What time does City Hall open/close?
  • How can I communicate with City Hall?
  • Does the City of Joliet offer any social media outlets that residents can follow to stay connected to with what's going in Joliet?
  • Is the United States Northern District of Illinois Federal Bankruptcy Court held in City Hall?
  • Where should a Notice of Foreclosure or Bankruptcy be sent?
  • When are City Council Meetings held?
  • If I need information that I believe that the City of Joliet has in its files regarding myself or my property, what is the easiest way I can obtain it?
  • Where can I find information on events and activities in Joliet?
  • Where can I find information on Joliet’s parks?
  • When and where are Parking Ticket and Administrative Adjudication Hearings held?
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  • What are my options to put in a service request?
  • What is a Service Request?
  • Do I have to give my name when I call City Hall to lodge a complaint?
  • Does every service request have a tracking number?
  • What is the time line that City Departments/Inspectors have to review my Service Request?
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  • My recycling, garbage, or yard waste was not picked up. Who can I call?
  • My recycling, garbage, or yard waste has not been picked up in weeks. I’ve called Waste Management and they aren’t doing anything about the problem. Who can I call?
  • Who do I call if my garbage container is broken?
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  • How can I pay for my City of Joliet Parking ticket?
  • Who do I contact if I have a water billing question?
  • Who do I contact for water turn on/offs?
  • Does the City of Joliet offer a Senior Discount on their municipal water bill?
  • Where do I get a garage sale permit?
  • Where do I pay City issued parking/compliance tickets?
  • Where and when are Parking Ticket and Administrative Adjudication Hearings held?
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  • Who can I contact about building permits or home improvement projects?
  • My neighbor is doing a renovation project without a permit. Who can I report this to?
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  • Can I burn leaves/yard waste in my backyard?
  • Can I have a fire pit?
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  • Does the Joliet Police Department have a Non-Emergency phone number that they can be reached at?
  • Where can I get a copy of an accident or police report?
  • When does the city snow ban for parking go into effect?
  • How long can I park my car on a city street?
  • How do I report an abandoned vehicle that is parked in the street?
  • Does the Joliet Police Department have a list of frequently asked questions (FAQ)?
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  • When can garbage containers be placed at the curb and when do containers need to be removed?
  • What is the height restriction for grass/weeds?
  • Can I place my leaves on the street for the City to pick up?
  • Do I have to shovel my sidewalk?
  • Can I take snow from my driveway and/or sidewalk and place it in the street?
  • How do I report graffiti?
  • My neighbor has had a TV/trash/junk in their yard for weeks and Waste Management isn’t picking it up. Who can I report this to?
  • My Land Lord is not fixing issues within my rental unit. Who can I contact?
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  • How do I report a water main break?
  • What part of my sewer is my responsibility to maintain?
  • Who do I report a sink hole or loose manhole cover to?
  • Who do I contact for property, parkway, curb, and apron restoration after a City dig up?
  • There are different colored markings on my parkway, who can I call for information?
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  • What do I do if my streetlight is out?
  • Who do I call to report a pothole or street repair?
  • Who can I report a down street sign to or request that my street sign get fixed?
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  • Does the City offer any assistant programs to help residents remove dead trees that are located on their own private property?
  • If I received the proper permit to remove my own City parkway tree(s), may I request the City to do a City parkway tree replant?
  • The City planted a new tree in the parkway. Who is responsible for watering it and how often should it be watered?
  • All the residents on my street received a City parkway tree replacement but me. Why?
  • My tree stump has been ground out, but I don’t want to wait for the City to replant a tree. May I replant my own parkway tree at my expense?
  • My tree stump has been ground out. When can I expect a parkway tree replacement(s)?
  • The City ground out my tree stump, but left woodchips in the hole. Are they coming back to clean this up?
  • The City came out and removed the parkway tree, but left the stump. When can I expect to see the tree stump removed?
  • The City parkway tree has already been marked. When can residents expect to see it removed?
  • How do I know if a City parkway tree has been marked for removal?
  • Is the City treating any Emerald Ash Borer trees? If not, can residents treat infected City parkway trees?
  • How do I know if a City parkway tree has been infected with Emerald Ash Borer (EAB)?
  • I have a dead/dying tree in the City parkway. Is the resident responsible for removing it?
  • What is a parkway? How do I know if a dead/dying tree is located within the City parkway?
  • My parkway tree is dead/dying; who do I report this to?
  • Can I cut down the parkway tree myself or do I have to wait for the City?
  • The City cut down my parkway tree, what now?
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  • My yard /mailbox was damaged by City snowplows. Who will repair it?
  • How do I report a street/alley pothole?
  • Will the City pick up my leaves in the fall if I blow/rake them into the street?
  • How do I report a pothole on local highway on local interstate that runs through Joliet? (Rt. 6, 7, 30, 52, 53, 59/I-80, I-55)?
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  • Am I allowed to keep chickens, roosters, bees or any other barn/farm like animal on my property?
  • Can I park my vehicle on the grass anywhere in my yard?
  • Can I park my camper, boat, RV, or trailer on my property?
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  • How do I find out what day my garbage is collected on?
  • My garbage was not picked up on my scheduled collection day. Who should I call?
  • Who is responsible for dead animal removal within the City right of way?
  • Who can I call to have an old appliance or white good item picked up?
  • Does The City of Joliet provide Waste Management garbage and recycling carts?
  • My wheel/lid is broken on my Waste Management cart... Who should I call?
  • When does weekly yard waste collection begin and end?
  • Does Waste Management offer live Christmas tree pickup?
  • When does Waste Management's weekly recycling program begin?
  • Does Waste Management offer an electronics recycling and hazardous household materials pickup?
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Information and Link Disclaimer

The City of Joliet’s website and its contents are provided for convenience and informational purposes only.  The information provided within this website has been compiled from a variety of sources, and are subject to change without notice from the City of Joliet as a result of updates and/or corrections.  The City of Joliet makes no claims, representations, guarantees or warranties as to the quality, content or accuracy of the information, text, graphics, photos links or other information provided within its site.  It is the responsibility of the user to check for accuracy, completeness, currency and/or suitability of all information themselves.   In any case in which legal reliance on information is required, official record(s) of the City of Joliet should be consulted.

Please be advised that some of the links on this page and subsequent pages may lead to resources and agencies outside of the City of Joliet’s website domain.   The presence of these links should not be construed as an endorsement of its contents, viewpoints, policies, products or services, or as an indication of affiliation with the site owner(s) or publisher(s) by the City of Joliet.  Please be advised that once a user clicks onto a link that directs the user outside of the City of Joliet’s domain, users are then subject to all terms, conditions and privacy policies of that website. 

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