Customer Service

The Customer Service Department, a Division of the Finance Department, prepares the utility bills, answers questions regarding utility service, issues bills for special service areas and sidewalk projects, and processes parking ticket notices and payments. Utility bills are mailed each month for water, sewer, and municipal waste. The City contracts with Waste Management to pick up refuse, recycling and yard waste.

The City offers a discount to residents once they have reached 65 years of age. Seniors who wish to apply for the discount must provide documentation of their age to Customer Service (i.e. a valid driver’s license or ID).

To report any problems or damage contact the Department of Public Utilities at (815) 724-4220. This line is answered 24 hours a day. If an operator is not available, please leave a detailed phone message.

If you have a question about your water quality, have received a notice for maintenance on your meter equipment, or discovered a water line break, please contact the Department of Utilities 815-724-4220.