Utility Bill Payments

If your water service has been disconnected, do not pay at external payment centers. Pay online or via phone, then immediately call Customer Service at (815) 724-3820 with your confirmation number to restore service.

Online & Phone

Online Portal: Accepts Visa, MasterCard, Discover, AMEX, and e-Checks.

  • Fee: $2.10 per transaction | Limit: $1,000 per payment (multiple payments allowed)

24/7 Automated Phone Pay: Call (877) 811-3799 or (815) 724-3969.

  • Fee: $2.10 per transaction | Note: 24-hour processing delay on phone payments.

Free Automatic Payments (Autopay)

  • Automatic Bank Draft: Never miss a bill. Funds are automatically deducted from your checking account on the due date for FREE.

  • How to Enroll: Complete the Bank Draft Authorization Form(PDF, 112KB) and return it to City Hall with a voided check. (Processing takes up to 2 billing cycles).

In-Person & External Locations

  • City Hall (Free): 150 W. Jefferson St, Joliet, IL 60432

    • Hours: Monday – Friday, 8:00 AM – 4:30 PM

    • Drop Box: Located outside City Hall (24/7 access).

  • Authorized Payment Centers: Local retail payment locations(PDF, 103KB) are available.

    • Warning: Service fees apply, and payments take 3–5 business days to post.

Mail

Send checks or money orders to:

City of Joliet

PO Box 5001

Joliet, IL 60434-5001 

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