City Hall - Citizen Services

The City Hall - Citizen Services Desk has friendly and knowledgeable staff ready to help direct walk-in traffic along with inbound phone inquiries and concerns to proper departments, staff, and meeting locations throughout the day at City Hall.

Reporting An Issue

FAQ's     Resident Help Center    

Our staff handles and directs over 1,200 incoming calls weekly for our various departments. We also assist residents with inputting non-emergency residential complaints and requests into Joliet’s online citizen engagement service request portal, CitizenVUE, and directs residents to proper departments for follow-up. 

If we miss your call during business hours, we are helping to assist other residents.  Your call is important to us.  Consider leaving us the following information listed below. 

• Your name and contact number
• Along with a brief description of your question/concern
• And the address location it is occurring at

All messages left with a request for call back will be returned on or before the end of the next available business day.