Customer Water Portal Information

Welcome to the New Customer Water Portal information page!

Residents receiving water from the City of Joliet can monitor their water usage in near-real time thanks to the Customer Water Portal, a web-based, application providing access to their water meter accounts. This Portal is available in English and Spanish, and is a smart way to monitor water consumption and conserve water.

Customer Water Portal

How to Sign Up

Check out this short video to learn how to sign up for the Customer Water Portal and the benefits of monitoring water usage. 

Signing up for the Customer Water Portal is easy. You must have your most recent water bill to sign up.  Please watch the short Instructional Video above and follow these steps:

  1. Sign up for the Customer Water Portal by clicking the box above
  2. Click on Need to set up an account?
  3. Enter your email address and create a password
  4. Review Terms and conditions, and Click I accept
  5. An invitation will be sent to your email with a link to your Portal
  6. Click the link in your email, and add additional information
  7. Enter your account number after the hyphen
  8. Enter the Bill number from your most recent bill

What Does It Do?

On the Portal you can:

  • View water usage in gallons or cubic feet
  • Monitor water usage hourly, daily, weekly, or monthly
  • Set alerts if usage is nearing previous month usage
  • Set vacation alerts
  • Find possible leaks quickly by monitoring usage during overnight hours or while gone
  • Monitor your water usage to make decisions about water conservation
  • Frequently Asked Questions (FAQ)(PDF, 152KB)

The Customer Water Portal will work with all water meters currently installed. 

City of Joliet - Sensus Equipment Guide(PDF, 372KB)

City of Joliet - Residential Meter Types(PDF, 263KB)

What is the difference between a 4 digit and 8 digit meter?  Newer meters have 8 digits and register water usage in increments of 0.1 cubic foot (0.75 gallons).  Older water meters have 4 digits and register usage in increments of 100 cubic foot (748 gallons).

Over 70% of all meters have been updated to the new meters.  If you do not have this type of meter, contact Public Utilities at 815-724-4220 to have your meter updated.

Leak Detection Guide

Early detection of water issues can save you money and prevent potential damage to your property.  Water usage is not always visible to us.  Plumbing runs underground, behind walls, through floors, and through ceilings.  Don't forget there are also hidden devices we don't often think about such as whole house humidifiers and water lines to ice cube makers in our refrigerators.  The following are recommended actions to take to investigate potential water issues:

Step 1:  Turn off all faucets, outside spigots, and other water using devices.  Monitor your water meter for 30 minutes to see if the meter is registering water usage.  

Step 2:  If water is found to be flowing through the meter, then check:

  • Toilets - Place a small amount of food coloring in the top tank.  Wait 15 minutes to see if any color shows up in the bowl to determine if the water is getting past the flapper.  Flappers can get stuck in the open position allowing water to drain through the toilet.  You may need to wipe off gunk, replace the flapper, or the chain links may be rusted and sticking together causing the chain to hold the flapper open.
  • Outside Spigots - Check that all outside water spigots are fully closed.  Always leave them in the off position when not in use.
  • Faucets - Check that all faucets are fully closed and not dripping water.  Also check under the fixture to be sure nothing is dripping there.
  • Water Heaters - Check that the water heater is not leaking water onto the ground.
  • Water Softeners - How often is it regenerating?  If you are not using the softener and it is still connected, be sure to properly bypass the equipment by turning the bypass valve and unplugging it.  Please note that simply unplugging a water softener will not bypass it.
  • Humidifiers - Are often attached to furnaces and can get stuck in the open position; check the floor around the furnace for puddles and look for drainpipes that may be draining overflow water from the humidifier into a drain.  The pad inside the humidifier may be calcified and not able to absorb water which will cause water to continuously run through it.
  • In Floor Heating - Radiant floor water heat tubing in concrete floors can crack and drain water into the ground; check for leaks in any heating system that uses water.
  • Checklist for chasing down leaks(PDF, 2MB)
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